Member Avatar for MacGregg

I have a MX300 mouse on a Boxx Computer running WinXP32 that keeps freezing:confused:, if I just unplug and replug it in it will work again for a few minuter to a few hours! I have reinstalled the driver several times to no avail with the latest driver which used to work fine. This has been going on for a couple weeks now and it is driving me nuts! Any thoughts on what might be causing this?

  • 4 Contributors
  • 6 Replies
  • 248 Views
  • 2 Weeks Discussion Span
  • Latest Post Latest Post by caperjack

Dani AI

Generated

The problem reported by —an MX300 that intermittently stops tracking while the PC stays responsive—fits a small set of common fault patterns. Community replies touched on both software and hardware possibilities (notably comments from and ). The short diagnostic checklist below summarizes practical, low-effort checks and what each result usually implies.

  • Narrow hardware vs software: test the mouse on a different host or boot a live OS. A fault that appears on multiple systems or OSes strongly points to the mouse itself.
  • Physical inspection: look for kinks, frays, damaged strain relief, or loose USB plug. While watching the pointer, gently move the cable and connectors to see if the problem is reproducible.
  • Port and power checks: prefer rear motherboard USB ports (not front-panel or an unpowered hub). Trying a powered hub or different port helps rule in/out power-delivery or hub issues.
  • OS-side evidence: check Device Manager and the System log in Event Viewer for USB or HID disconnect entries and note timestamps to correlate with freezes.
  • Power-management and drivers: disable USB power-saving on root hubs and update chipset/USB controller drivers from the system/motherboard vendor. Also test with the vendor mouse software removed to isolate higher-level software.
  • Mechanical/internal faults: if physical damage is suspected, inspect internal cable anchors, connectors, and solder joints only after confirming warranty status. ESD precautions apply and opening the device may void warranty.

Symptom mapping: a pointer that stops while the OS continues is most often a device-level disconnect (cable, connector, internal contact). Full system freezes or BSODs suggest driver or kernel problems. Intermittent, reproducible behavior when the cable is flexed almost always indicates a hardware/contact issue.

Recording timestamps, short video of the freeze, and relevant System log entries makes diagnosis or warranty claims far easier. If hardware fault is likely and the device is out of warranty, replacement is usually the most time-effective option.

Recommended Answers

All 6 Replies

Member Avatar for caperjack

! Any thoughts on what might be causing this?

the mouse,maybe .
get another cheap[not sure where you are located ,but here we can get them at dollar+ store for 2 dollars ] one to try, and see if comp still freezes

Edited by caperjack because: n/a
Member Avatar for donkey_pasta

I've had issues with the Logitech drivers before.

Uninstall the driver, shut down, unplug the mouse, boot up the computer, plug the mouse in. See if it works then.

You could also try the mouse on a different computer and see if the mouse is working properly or not.

Member Avatar for MacGregg

This mouse has worked fine on this computer for years. I have reinstalled several times and have the same behavior which makes me think it is not really the driver but something with USB or WinXP. It seems to just loose track of the mouse, since unplugging it and replugging it back in it works again. So it is not a typical Freeze... the computer is still working!

Member Avatar for MacGregg

Well I solved it, I plugged the mouse into a Mac and had the same exact random freezing behavior. Then I remembered dropping the mouse a few weeks ago on a hard tile floor. I opened it up and found a socketed chip with a bracket over it that was screwed down to hold it in. So, I tightened it up a bit closed up the mouse and now all is OK.

Member Avatar for Dani

Haha! Glad to hear you got it working.

Member Avatar for caperjack

lol, nasty mouse ,and [pat pat ]i was right again .lol

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.