Member Avatar for theflystyle

Hey all,

Unfortunatly its my first post, so that means I have a problem. I just built this new system. Details:

Mobo: Gigabyte GA-8KNXP
CPU: 2.8 HT P4 800FSB
Hard Drive: Western Digital SATA 36GB Raptor 10K
Video: 9800 Pro
OS: Windows XP Pro
CD: LiteOn CD-RW/DVD+RW

Well ever since the windows install, which I have done twice, my system randomly restarts or locks up. Ive noticed that when I can play a game my computer for some reason acts normal, but in windows is when all these problems occur. I dont know if its a PS problem, IRQ, or software related. Im just out of ideas and really would like some help on the situation. Any help would be appreciated

Thanks in advance.

Ali

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Dani AI

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A concise troubleshooting add-on tying together the existing replies (no repeats):

Given ’s hardware list, ’s memtest result, and ’s note about ATI driver quirks, the next focus should be on drivers/chipset, BIOS/power settings, and isolating software vs. hardware. ’s quick task check is a decent start, but a structured isolation workflow will find the root cause faster. The Event Log “parallel port driver service failed ... error 1058” usually means the LPT service is disabled or no device is present and is unlikely to cause system-wide restarts/freezes; the USB keyboard/mouse lights going out, however, indicates a full reset or loss of USB controller power at the time of the fault and should be treated as a higher-priority symptom.

Recommended prioritized checklist (perform in order):

  1. Prevent instant reboot and capture a crash: System Properties → Advanced → Startup and Recovery → uncheck “Automatically restart” and set “Write debugging information” to Small memory dump. Capture the STOP code/driver name when the next crash occurs.
  2. Safe Mode / clean boot: boot Safe Mode; if stable, perform a clean boot (msconfig: disable non-Microsoft services and startup items) to isolate a software/service culprit.
  3. Drivers and chipset: reinstall/rollback GPU driver (try a WHQL build and, if needed, a known-stable older driver), update motherboard chipset/SATA drivers and consider switching SATA to IDE/compatibility for testing. Update BIOS if a newer, stable release exists.
  4. Hardware isolation: remove non-essential cards, test with one RAM stick, reseat power/data cables, and swap to a known-good PSU if available. Check motherboard for bulging/leaking caps.
  5. Stress & diagnostics: run CPU/memory stress (Prime95 small-FFT), HDD diagnostics on the Raptor, and, if comfortable, run Driver Verifier (verifier.exe) targeted at third-party drivers to force a dump (disable if system unusable).

Collect the STOP code, the top lines from any minidump (C:\Windows\Minidump), and Event Log entries timestamped to the failure — those details will point to whether this is a bad driver, BIOS/ACPI interaction, or a power/motherboard fault.

Recommended Answers

All 4 Replies

Member Avatar for Dani

Unfortunately I've seen this a lot with ATi video cards. Do a search in the Windows forum and you'll see what I mean. I would check to make sure that the RAM isn't bad and that you have the latest video card drivers installed.

Sorry, I don't know how to check RAM. I know there is a physical RAM checker that I've seen at computer shows. Not sure if there is any software - check download.com perhaps?

Member Avatar for Monte

Ok, when your computer is on, hit control alt delete and check the tasks, see if theres anything non wanted in there. If not, do what Dani suggested and upgrade drivers and make sure there WHQL.

Member Avatar for theflystyle

Hey guys,

Did the mem test, no luck nothing showed up. I am really puzzle.. Sometimes i get errors sometimes my computer just restarts or freezes. I dont know where to start because it could be anything. i check event log and i see

the parallel port driver service failed to start due to error 1058

my little idea is it has do to something with my usb. when my computer locks up my usb mouse and keyboards lights turn off. i dont know what to do with that but if anyone has any ideas please feel free to help

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