Hi I am trying to retrieve My Documents and the .pst file from a hard drive out of a computer who's motherboard just died. I have attached the hard drive to another desktop computer using a USB -sata external drive kit. When I search the hard drive I can open and access all the files except those in documents and settings. It says access is denied. I thought I could get around this by doing a backup image and then opening the files from the image. Not so, because the document and settings folder is empty. This is driving me nuts all I really want is my email folder. Can anybody explain this to me and help me please?