Hey everyone, been over four years since I posted anything on here but I have a new issue that I need help with, this time for my father (on father's day of all days, ha!)
The main point of the problem is that he cannot access his hotmail inbox on his main computer. He can log into msn.com and Windows Live Messenger works just fine; Messenger even shows his emails (but will not direct to the email when clicked on.) The hotmail log in page can be accessed but after entering his information and logging in like her normally would, Firefox displays a "The Connection Was Reset" page and a "Internet Explorer cannot display the webpage" on IE. This has been going on for the past few days.
We can access his email account on other computers on the same home network without issue and he still receives emails on his phone. And on top of that I can use his computer to successfully log in to both of my own personal hotmail accounts. Just not his own. He's doing what he can from other computers but seeing as the main computer is the one he works from, with many files and a specific program only accessible on that computer, it's kind of important that he gains access back on it.
We've run a full scan with Malwarebytes and a boot scan with Avast! and both came back after finding nothing, which I kind of expected it not to. The router's been restarted. Cookies and history have been cleared. Firewalls have been turned off when trying to get into the inbox, but that has no result. Firefox was downloaded to test if it was just IE, but that's not the case. I've changed the Hotmail settings to use HTTPS (as was suggested to people with similar issues, albeit years ago) with no result and I reversed the setting. Everything in the processes on the task manager seem to be completely normal. We've done several systems restores further and furth back in time but nothing has been successful.
I'm wondering if there is just a setting that has been changed, either on his computer or on his hotmail that needs to be undone that I'm just not thinking of. If anyone has any idea of help and some directions on how to get there it would be much appreciated!!