I've been trying for 2/3 days to figure out what my computers issue is. I'll try to give as much information as I can, but please keep in mind I'm far from a computer genius... :) The computer is a Gateway M-series laptop, & it all started when windows was installing an update & went to restart. The restart was unsuccessful & it "froze." I shut it down & booted up in safe mode (only the safe modes will let me in, & yes, it's still in safe mode w/networking at the moment.) I attempted doing system restore, but it still will not load normally. I've also tried doing a system recovery (after saving the information/pics/ect I cant bare to lose) but the recovery only lets me get to the point of filling out the user name & password. It doesn't show any users, only "other user" and when I try to put the information in I get an error saying, "The specified domain either does not exist or could not be connect." I have activated the Administrator account that was created during the set up but it didn't help any? It didn't come with any disks, so I'm at a total loss on what to do next. ANY help will be greatly appreciated, thanks all.