Member Avatar for Xgpnavsys

Cannot revert hardrive using System Restore with Windows Xp Home (SP2). Norton 2006 reports a clean harddrive. Also, SpySweeper reports a clean harddrive. Any Ideas? Recently had my HJT log checked for virus's and spyware I may not have seen. The HJT log was checked by members of this forum.

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  • Latest Post Latest Post by GRBERNARD2000

Dani AI

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Problem summary and quick causes (context from the thread): and report many restore points that always fail. Common, repeatable causes are third‑party security/tamper protection blocking restore, corrupt restore points or filesystem problems, and the System Restore service itself failing to initialize. (community.norton.com)

Practical order to try (fast, low‑risk first)

  • Boot to Safe Mode with Command Prompt (F8) and run the System Restore wizard from there: rstrui.exe (or %systemroot%\system32\restore\rstrui.exe). Safe‑mode restores often succeed because resident protection and many drivers are not loaded. (learn.microsoft.com)
  • If you have Norton/other AV with tamper/self‑protection, temporarily disable that feature (or uninstall briefly) before restoring; restore points created while the protection was active can be unusable. (This matches ’s observation.) (community.norton.com)

If Safe Mode restore fails, check and repair the environment

  • Confirm the System Restore service (srservice) and its dependency (RPC) are enabled and starting; Event Viewer will show srservice errors if it can’t initialize. (revertservice.com)
  • Run disk and system‑file repairs: schedule chkdsk C: /r (reboot to run) to fix bad sectors, then run sfc /scannow from an elevated prompt to repair protected system files. Both actions often unblock failing restores. Back up important data first — chkdsk can expose data loss if sectors are damaged. (learn.microsoft.com)

If nothing else works

  • Turn System Restore off for the system drive, reboot, then turn it back on to force a fresh restore‑point store (this deletes all old restore points — useful when points are corrupt). Create a new manual point and test a restore. If restores still fail, consider a repair/repair‑install or image restore. (bleepingcomputer.com)

Notes tied to earlier replies: was right to point at services (check srservice/RPC); ’s enable/disable check is basic but necessary; ’s update idea is lower priority than the steps above.

Recommended Answers

All 7 Replies

Member Avatar for nanosani

Run services.msc and see if system restore service is running or not...

Member Avatar for gregh

try looking for a windows update for system restore

Member Avatar for Kn10

You werent really clear if there just wasnt any system restore points or there were restore points but you couldnt restore them. I am going to assume there were no restore points. To fix this, Right click on "My Computer" and goto the "System restore" tab. If system restore is not switched on then that is probably your problem.

Member Avatar for Xgpnavsys

You werent really clear if there just wasnt any system restore points or there were restore points but you couldnt restore them. I am going to assume there were no restore points. To fix this, Right click on "My Computer" and goto the "System restore" tab. If system restore is not switched on then that is probably your problem.

I apologize for my lack of detail. There are system restore points(many). However no matter which point I use, when the system restarts the system restore states that it failed to revert my drive. I'm attempting to find the problem with this. System Restore is turned on and active and again I do have restore points. Any ideas for my problem?

Member Avatar for brergo

I apologize for my lack of detail. There are system restore points(many). However no matter which point I use, when the system restarts the system restore states that it failed to revert my drive. I'm attempting to find the problem with this. System Restore is turned on and active and again I do have restore points. Any ideas for my problem?

I am having the exact same problem. Anyone find a solution and/or reason for this yet?

Brian

Member Avatar for mtlady

The problem might be caused by Norton 2006. I have had the same problem since April right after I upgraded my Norton, system restore could not complete. I just found a document that Symantec has at the following url

I just did this and created a new restore point waited a day, till an automatic point was created, then went back and did a restore and it worked.

Symantec tells you how to uncheck Turn protection on for my symantec protect. Then run restore, and then turn symantec protection back on. What I read said that restore points created with it on will not work. So I have not turned the symantec protection back on.

Hope this helps

Member Avatar for GRBERNARD2000

My system restore does not respond to anything nor can i run ms config i get a warning that windows cannot find. My computer is working good and i also cannot download advast or avg anti virus any help would be good Grb

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