Member Avatar for Mudigazza

My airtel modem installs but wont run. it returns" there is a network issue with remote settings,hence need to change settings"

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A concise checklist for the "modem installs but will not run" scenario, building on the hardware-vs-configuration angle raised by and the device-history point from . Focus first on the OS/driver layer and vendor software, then on connection/account settings and the ISP side.

  • Device Manager: check Modems, Network adapters and Ports. Enable "Show hidden devices" and remove stale or flagged entries. Uninstall the modem device, reboot, then reinstall the manufacturer driver that matches the Windows edition (x86 vs x64). Keep a driver backup before removing anything.
  • Services: confirm that Remote Access Connection Manager (RasMan) and Telephony services are present and running; these are needed for PPP/dial-up style connections.
  • Vendor software vs Windows dialer: some Airtel USB modems install proprietary connection managers and virtual ports. Try both approaches—use the vendor client, or remove it and create a connection with Windows' "Set up a new connection".
  • Mobile-broadband specifics: ensure the SIM PIN is unlocked and the APN (and any required username/password) matches Airtel's current settings.
  • Conflicts and security: temporarily disable third-party firewall, VPN or serial-port software while testing. Look for other apps that might lock COM ports.
  • Isolation test and logs: try the modem on a different PC or with another SIM to rule out hardware/account faults. Inspect Event Viewer for RasClient/RasMan/driver errors and note any error codes.

If the problem persists, collect the modem model, Windows edition/architecture and Event Viewer error codes before contacting Airtel or the modem maker. Caution: removing drivers or vendor software can disable the device—keep installers or driver copies handy.

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Member Avatar for CimmerianX

Not alot of info there....

If you can telnet to the modem's COM Port and type ATDT and get a dialtone, then the hardware is istalled correctly. It then becomes a question of settings for the connection.

Member Avatar for Perrorist

Is this a replacement modem or is it your first time trying to connect to your ISP?

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