I would like to ask for help on this problem that I've tried to troubleshoot, but have had no success at. The print spooler on a windows XP Home Edition SP3 machine is refusing to start. Previous to this problem, 5 or 6 printers had been configured and working for many months.
- Printers and Faxes window is EMPTY, except for "Add Printer"
- Click "Add Printer", returned error message: "Operation could not be completed. The print spooler service is not running."
- Execute: net start spooler, returned error message: "The service name is invalid".
- Execute: services.msc, Print Spooler Service is NOT on the list of services.
- Execute: sfc /scannow, process requested original XP disk, inserted disk, disk activity occured, sfc terminated normally without message.
- System and Application Event Logs contain no Spooler errors.
Execute: regedit and found:
(default) REG-SZ (value not set)
DependOnService REG_MULTI_SZ RPCSS
Type REG_DWORD 0x00000010(16)
(Default) REG_SZ (value not set)
0 REG_SZ Root\LEGACY_SPOOLER\0000
Count REG_DWORD 0x00000001 (1)
NextInstance REG_DWORD 0x00000001 (1)
Other than DependOnService (I checked that RPCSS is running) I don't know what these entries mean.
4/14/2008 7:00 75,264 spoolss.dll 8/17/2010 8:17 58,880 spoolsv.exe
whose respective properties are:
spoolss.dll Company Name: Microsoft Corporation
spoolss.dll File Description: Spooler SubSystem DLL
spoolss.dll File Version: 5.1.2600.5512 (xpsp.080413-0852)
spoolss.dll Internal Name: spoolss.dll
spoolss.dll Legal Copyright: c Microsoft Corporation. All rights reserved.
spoolss.dll Legal Trademarks:
spoolss.dll Original Filename: spoolss.dll
spoolss.dll Product Name: Microsoftr Windowsr Operating System
spoolss.dll Product Version: 5.1.2600.5512
spoolsv.exe Company Name: Microsoft Corporation
spoolsv.exe File Description: Spooler SubSystem App
spoolsv.exe File Version: 5.1.2600.6024 (xpsp_sp3_gdr.100817-1626)
spoolsv.exe Internal Name: spoolsv.exe
spoolsv.exe Legal Copyright: c Microsoft Corporation. All rights reserved.
spoolsv.exe Legal Trademarks:
spoolsv.exe Original Filename: spoolsv.exe
spoolsv.exe Product Name: Microsoftr Windowsr Operating System
spoolsv.exe Product Version: 5.1.2600.6024
Thank you for taking a look at my problem!