Member Avatar for nicol7816

I've had this problem with Hotmail over the last 3 weeks, everytime I go to login, the page begins to load and just goes blank while "loading." The little hourglass still shows that it's working but nothing happens. Sometimes after a long, long period of time (hours), the page will finally open and it might work until I close the window. Everything else seems to work fine, and I even uninstalled and re-installed IE. Please let me know what to do. Thanks.

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  • Latest Post Latest Post by Apollo_0

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Brief diagnostic note and nonredundant checklist for the blank Hotmail-login symptom reported by (earlier replies from , , and suggested scanning, config resets and encryption checks). The suggestions below avoid repeating tools or exact steps already offered in the thread and focus on ways to isolate whether the problem is browser-, machine-, network- or TLS-related.

A fast isolation matrix: confirm whether the same Microsoft account and login URL behave the same from another browser or from a different device/network (for example, a phone over cellular). If the failure is local to one browser/machine, the cause is most likely local configuration or an injected component; if it fails everywhere, suspect network, DNS or service-side changes. Capturing a short HTTP/HTTPS trace is useful to see where the connection stops. Fiddler capture guide. (docs.telerik.com)

Useful local checks that differ from earlier replies:

  • Verify the Windows hosts file for unexpected redirects (hosts lives under %SystemRoot%\System32\drivers\etc). Legitimate services should not be redirected here. Hosts file guidance. (learn.microsoft.com)
  • Reset the network stack and clear DNS cache to remove LSP/proxy corruption that can leave pages hanging. Typical commands include:
netsh winsock reset
netsh int ip reset
ipconfig /flushdns

See the Microsoft documentation on Winsock reset and related commands. (learn.microsoft.com)

  • Use a clean-boot environment to rule out third-party security or helper applications that intercept web traffic; a clean boot disables non-Microsoft services and startup items for troubleshooting. Clean boot steps. (support.microsoft.com)

Encryption and compatibility note: many web services now require modern TLS (1.2+) and drop older SSL/TLS versions. If a network trace shows a TLS handshake failure, updating the OS/browser or applying Microsoft updates that enable TLS 1.2 for legacy clients is the next logical step. WinHTTP/TLS guidance. (support.microsoft.com)

If traces show a server-side redirect or persistent TLS failure, collect the capture and escalate to the account/service owner with the trace attached so the problem can be diagnosed from both ends.

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Member Avatar for Yzk

First of all it has nothing to do with IE.
No garantees, as I don't know if you have ISDN, ADSL or plain telephone costs
You should try the following:
1.
Ad-Aware

2.
Spybot
http://www.safer-networking.org/
3.
Try updating MSN
4.
If you have the same problem with hotmail you should and/or your problem should be redirected to MSN.
5.
Forget MSN take yahoo!

Member Avatar for tourajv

take a look at the file posted earlier called hotmail fixer

hotmail_login_fixer.zip (34.95 KB)
Member Avatar for techniner

I have seen this before..

Next time you login when the page goes blank hit F5..

Now it loads right?


Your problem is internet settings (possibly changed by spyware)

Open IE

Tools | Internet Options | Advanced
Restore Defaults

Tehn Goto Programs
Reset Web Settings

Then Goto general
Delete Offline COntent and Cookies.

Member Avatar for Apollo_0

Hi, We've had this problem time and time again with IE and login problems to eBay, Hotmail and other sites that increased encryption from 2.0 to 3.0.

Even if you restore defaults the SSL encryption resets to 2.0.

Try the follwoing and see if it resolves your issure:

Control Panel --> Internet Options --> Advance Tag --> tick SLL 3.0 (default 2.0) --> ok and try to login.

The SLL 2.0, 3.0 and TLS 1.0 options are towards the bottom of the list, hope this helps.

Rich

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