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First of all hello :) Found this forum whilst browsing around, looks friendly enough 8)

I run XP Pro, Ie6 (SP1). FOr about a week i cannot access web bsed email accounts and certain pages wont laod properly, in yahoo for instance the inbox loads but try and open a message and iI get page cannot be displayed. My NTL box will open the messages but will not send them. Ive searched around and almost every forum has someone withthe same problem, my office has 4 all withthe same problem!

Ive registered all the dll files, checked security settings, and checked the crypto svc (net start cryptosvc) all to no avail. There are hundreds of solutions posted but none seem to work. The one denominating factor is that everyone has recently updated ie6 either manually or with auto update.. A Bill gates problem i tihnk... any ideas mroe than welcome !!!!!!

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Dani AI

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Following s report and s suggestion about a shared-network cause, here are focused checks and quick diagnostics that are different from the local fixes already tried. The goal is to separate "IE-only / single PC" problems from "network or ISP-wide" problems and to give simple, reversible tests you can run immediately.

Try quick isolation first:

  • Verify the system clock and timezone — SSL/TLS sites fail if the machine date/time is wrong.
  • Test the same pages from a different machine or from the same PC using a different browser (if available). If other machines on a different network work, the problem is likely upstream.
  • Start Internet Explorer without add-ons to rule out BHOs:
    iexplore.exe -extoff
  • Clear Temporary Internet Files and cookies (useful even if cookies were already checked).

Network and diagnostics to run next:

  • Confirm there is no proxy configured in Internet Options -> Connections -> LAN Settings.
  • Check the hosts file (C:\Windows\System32\drivers\etc\hosts) for unexpected entries that map domains to local addresses.
  • Use DNS/port checks to see if connections are being blocked:
    nslookup example.com
telnet mail.example.com 25

    (Replace with the mail/web host you are testing.) If telnet to port 25 or 443 fails from multiple PCs, the router/ISP or a perimeter firewall is a strong suspect.

Repair and recovery options:

  • Run System File Checker to repair missing/corrupt system files:
    sfc /scannow
  • If the problem appeared right after an update, consider a System Restore point from before the update or reinstalling IE as a last resort.
  • Run an up-to-date antivirus/anti-spyware scan; some malware modifies hosts, installs BHOs, or interferes with secure connections.

If several office machines are affected the same way, escalate to the ISP or check the office router/firewall config. When disabling security software or firewall for tests, do it briefly and with caution. If these steps don’t isolate the fault, gather Event Viewer entries and simple connection traces to share for deeper troubleshooting.

Member Avatar for Dani

My first intuition would be that perhaps you're behind some form of router or firewall? There's another thread located [thread]638[/thread]that seems to be related to this.

You said that quite a few others in your office are experiencing the same problem? It's possible you're all behind the same firewall?? Do you have any programs such as Norton Personal Firewall installed? or McAfee Firewall?

Another idea is that this is related to cookies. It seems that the way you say you cannot access web based email accounts, etc. these are sites that store personal information in the form of cookies to keep you logged into their website. Check your Internet Explorer preferences - they may have been reset when you upgraded. Also check your Internet Explorer security settings, also in the Preferences menu.

Hope some of this gives you some ideas! Good luck.

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