I am connecting to the internet using a DSL connection. Laptop running Windows 98 and desktop running Windows 2000. I ran the CD my ISP gave me and installed the connection on both computers. The connection worked but I got two errors:
Windows 98 Laptop error
I get this error "Cannot locate remote host" when I try to dial-in. I contacted my ISP and they redid the connection manually for this, same effect. Then disabled and renabled my network connection, same thing, control panel->system is fine and shows my NIC card is working correctly. However, when the ISP instructed me to run cmd->ipconfig I get an Auto IP address and they informed me that my network stack was corrupt and I need to uninstall and reinstall my networking components to correct this.
Windows XP Desktop
Different error, can connect to their server, authenticated on their server BUT cannot view web pages. Same cmd->ipconfig Auto IP Address and again my ISP is telling me it is a computer problem.
Ok, I am perfectly ok with replacing a NIC card myself, uninstalling and reinstalling networking components on laptop and desktop. However, I used rogers highspeed for years and have NEVER had any problems with either computer before this. I don't beleive the tech's at this ISP know what they are talking about and would like a second opinion to help me fix this. As this ISP is really cheap and I want them to work.
What are the possible real causes for why I can't connect to their service on the Windows 98 Laptop? Is there another way to fix the Auto IP Address as I have already uninstalled my networking components in Windows 98 SE and used netsh to reset TCP IP setting in Windows XP, nothing different same error.
These are the errors I get:
678 - There is no answer.
769 - The specified destination is not reachable.
only other error I get is cannot display web pages in IE or FIREFOX.
Please provide me with your input!
Forgot to mention, MODEM has full Sync and Connection to both computers is being done directly so far, no router being used yet.