Member Avatar for Melanie

Hi, My name is Melanie and I installed sbcyahoo on my computer. For some reason my internet option is frozon on MSN Homepage and will not let me change it. How do I do that. Plus, I can`t get sbc yahoo page to just pop up unless I go to inernet explorer and then it is slow even after I get to my sbc home or email page. What is going on? How do I change this. I have tryed everything I can think of doing and no luck. Please help.... Thanks, Melanie

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  • Latest Post Latest Post by akanketope

Dani AI

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Brief expert summary and focused checklist

As asked, the first diagnostic step is to note whether the Internet Options homepage box is actually greyed out (disabled) or if a change is allowed but later reverts. As suggested, list what’s already been tried. The most common causes for a fixed MSN homepage and an SBC/Yahoo portal that won’t appear automatically are: a provider toolbar or dialer that locks settings, spyware/ADware that resets the homepage, or a policy/registry setting that prevents changes.

Try these steps in order:

  • Remove provider toolbars/dialers: uninstall any "SBC Yahoo" or similar entries from Control Panel → Add/Remove Programs. Also turn off visible toolbars from Internet Explorer’s View → Toolbars menu.
  • Test in Safe Mode with Networking (press F8 at boot). If the homepage can be changed there, a startup program or spyware is likely responsible.
  • Disable non-essential startups: Start → Run → msconfig, disable suspicious entries (SBC/Yahoo-related or unknown names) on the Startup tab, reboot to test.
  • Scan for spyware/adware with current tools (Spybot Search & Destroy, Ad-Aware or an up-to-date AV scanner). Many homepage hijacks are removed by these tools.
  • Clear IE cache and temp files (Internet Options → General → Delete Files and Cookies) and temporarily disable extra toolbars to check speed.
  • If comfortable with the registry, check the stored homepage strings at:
    HKCU\Software\Microsoft\Internet Explorer\Main\Start Page
HKLM\Software\Microsoft\Internet Explorer\Main\Start Page

    Back up the registry before changing anything. Policy keys under HKCU\Software\Policies\Microsoft\Internet Explorer can also lock settings.

Notes and cautions

Provider-installed dialers sometimes only display the portal after their connection manager runs; that explains a portal that appears only when IE is manually launched. Registry edits and msconfig changes can fix the problem but should be done with a restore point or backup. Persistent or unclear cases are best diagnosed from a HijackThis-style log (look for BHO/O2 and Run/O4 entries) or by a technician.

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Member Avatar for Civilian

could you please clarify for me a little more,

For some reason my internet option is frozon on MSN Homepage and will not let me change it

Are you talking about your homepage in general, like you cant change it? or dont know how? and

Plus, I can`t get sbc yahoo page to just pop up unless I go to inernet explorer and then it is slow even after I get to my sbc home or email page

do you mean you cant get IE to automatically start on the SBC homepage?

post with more details and ill be glad to help

Member Avatar for DMR

Hi Melanie, welcome to TechTalk :)

Before we dig into the various possibilities, could you please tell us exactly what you have tried when you say that you've tried everything you can think of? By giving us as much detail as you can, we can get to the root of problem most quickly.

Member Avatar for akanketope

i just install motherboard and other components, with full istallation of window xp but computer keep freezing, the mouse is sluggish in draging.

Can anyone help pls.

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