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I have windows xp home. I am using aol 9.0VR dialup. I make online memorials. When I go to upload a photo The blue bar fills like it is being loaded and then I get a dns error page..like I am not online. It will then error out all of my open web pages and the error message will appear in any new page I try to open. i have to restart aol to fix this.

It says the page can not be displayed and I need to adjust my browser settings. I have checked my ssl 2.0, ssl 3.0, tls 1.0 settings and cannot find the checkbox for my pct 1.0 setting.

I do not have a virus or any other malware problems. I have cleaned out my cache, fixed my registry, etc. and I can not get this problem to go away. AOl says it's a microsoft problem. Microsoft says it's an aol problem...can anyone please help me with this?

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Last Post by seanmsiegel
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I have windows xp home. I am using aol 9.0VR dialup. I make online memorials. When I go to upload a photo The blue bar fills like it is being loaded and then I get a dns error page..like I am not online. It will then error out all of my open web pages and the error message will appear in any new page I try to open. i have to restart aol to fix this.

It says the page can not be displayed and I need to adjust my browser settings. I have checked my ssl 2.0, ssl 3.0, tls 1.0 settings and cannot find the checkbox for my pct 1.0 setting.

I do not have a virus or any other malware problems. I have cleaned out my cache, fixed my registry, etc. and I can not get this problem to go away. AOl says it's a microsoft problem. Microsoft says it's an aol problem...can anyone please help me with this?

It seems you are losing your internet connection all together. Have you noticed any static on your phone lines or have you added any new phones or answering machines. If the line is fine then i would run a spyware scan. Download Hijackthis to your desktop, run a scan and post the scan log here for me to take a look at.

http://www.download.com/HijackThis/3000-8022_4-10379544.html

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I have not added any new phones nor have I had any static on my lines. Here is my log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:50:27 AM, on 9/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Acer\Acer eConsole\MediaServerService.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\Acer\Empowering Technology\eRecovery\Monitor.exe
C:\Program Files\Common Files\AOL\1189742698\ee\AOLSoftware.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\WINDOWS\winhlp32.exe
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - (no file)
O2 - BHO: IE 4.x-6.x BHO - {49E0E0F0-5C30-11D4-945D-000000000000} - C:\PROGRA~1\POPUPB~1\IEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: IEPlugin Class - {CF7C3CF0-4B15-11D1-ABED-709549C10000} - C:\Program Files\Advanced System Optimizer\IEHelper.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [LVCOMS] "C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE"
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400 Series\lxcymon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400 Series\ezprint.exe"
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1189742698\ee\AOLSoftware.exe"
O4 - HKLM\..\Run: [eRecoveryService] "C:\Acer\Empowering Technology\eRecovery\Monitor.exe"
O4 - HKLM\..\Run: [PC-Checkup] "C:\PC-Checkup\PCCheckUp.exe" -mini
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Security\Panda Antivirus 2008\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0\AOL.EXE" -b
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Search - http://kl.bar.need2find.com/KL/menusearch.html?p=KL
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F425979B-47B3-482A-B34A-74773D73B5D9}: NameServer = 205.188.146.145
O23 - Service: Acer Media Server - Acer Inc. - C:\Program Files\Acer\Acer eConsole\MediaServerService.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsCtrls.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\pavsrv51.exe
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Security\Panda Antivirus 2008\PsImSvc.exe
O23 - Service: Sunbelt CounterSpy Antispyware (SBCSSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe

--
End of file - 7980 bytes

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When I did a Windows IP configuration check(I believe it was called) it said that

"ethernet adapter local area connection:

media state........:media disconnected"

someone else told me this may be the problem but never got back to me definitely or told me what to do to fix it.

I have also tried shutting off all of my firewalls and attempting it just to see if it was an improperly configured firewall and still same results.

I have literally been told to download just about every spyware adware remover known to man as well as virus scans and registry fixers by various ppl. If it is malware it's a tough one. Thanks for your help.

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this DNS error is mainly base on your connection timing out. maybe from low resources, winsock error or your tcp/ip settings need to be configured over. yo need to change the time to live(TTL) for your dialup and ensure dns is enable for your dial up. if these fail reinstall the winsock file locaed in the windows/system32 directory. you might want to also chech the resources that you have running while browsing, how much mem compare to how many programs runnung.

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your local area network will not be an issue when you are using dial up. the media disconn is reffering to local area network. which you are not using..

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Yeah it is a DNS problem but the DNS is timing out because he seems to lose his connection all together. He says once he gets the error he has to reconnect to get it working again.

I have 5 things for you to try..

1. DNS Server
The only thing unusual thing i see in your hijackthis log is that you have a static dns server set.. If you do not use you LAN connection or are sure you dont need this DNS server then remove it with hijackthis. This could be the cause of your whole problem.

O17 - HKLM\System\CCS\Services\Tcpip\..\{F425979B-47B3-482A-B34A-74773D73B5D9}: NameServer = 205.188.146.145

2. Proxy Server
In internet explorer click tools>>internet options then click on the connections tab and then the lan settings button and check if "use a proxy server for.." is checked. If so uncheck it. Sometimes spyware uses this and even removing the spyware leaves this setting still set.

3. Repair Winsock
Another thing you could try it to totally repair winsock with this little utility:
http://www.snapfiles.com/get/winsockxpfix.html

4. Hosts File
Open hijackthis click "none of the above, just start the program"
Click "config"
Click "misc tools"
Click "open hosts file manager"
Then click "open in notepad" and post the contents of the file back here.

5. Reinstall AOL if you havent done so yet.

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