Member Avatar for gdibben2100

Hi,
Recently purchased a globsurfer x1 router. Went through the set up process and everything seemed to work ok. Then a few days l8r it worked one minute then not the next. Now i can't get it working at all!
Everytime i try to set up a connection its asking me for a pin number, and says it is located on the device or a sticker on box. Having searched everything and typed in all the various numbers, still no joy!
Can anyone help me please?

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  • Latest Post Latest Post by gdibben2100

Dani AI

Generated

A short, practical troubleshooting path that builds on 's description and 's initial suggestion. The aim is to isolate which subsystem is asking for the PIN, avoid accidental lockouts, and get the unit back to a known state so configuration can be restored.

  • First isolate where the PIN prompt appears: during a Wi‑Fi device pairing, during the router's web/setup interface, or while the router tries to establish a broadband connection. That determines the next checks and which credentials are relevant.
  • If the web admin is reachable, connect by Ethernet and open the router status pages (common default gateways to try are 192.168.1.1 and 192.168.0.1). Record any error text and take screenshots before changing anything.
  • If the admin page is inaccessible, perform a factory reset (use a paperclip on the recessed RESET button, hold until LEDs change). Note: this wipes custom settings; have any ISP/APN credentials ready to re-enter.
  • For cellular setups, avoid guessing PINs. Multiple wrong attempts can force a SIM/module to request a PUK from the carrier. If a SIM (or USB modem) is fitted, reseat it and test with a known-working SIM or another modem to isolate hardware vs. account issues.
  • If everything else fails, update firmware only from the device vendor for the exact model and follow their instructions, or contact vendor/carrier support with model, firmware version and the status screenshots.

Collecting the exact prompt text, LED pattern, and status-page screenshots is the most useful evidence for further help or for vendor support.

Member Avatar for Fuellemann

The PIN is the number from the SIM card of the GSM modem which you might have connected to the X.1. Try and check if there is a modem connected and if the SIM card in this modem has been changed?!

Member Avatar for gdibben2100

Ok i'll try that and get back to you.
Many thanks,
Garry

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