Member Avatar for Kristal08_94

Hi, i'm new to this site but i have read many posts that explain this problem. I've read all of them but i either cant understand them or they just wont work

I've just got a new black router from sky which will work perfectly when i use the ethernet cable but when i try to connect wirelessly it connects to the network but the internet won't work. It also shows that it is local only with no internet.

I have a hp pavillion laptop if anybody needs to know. Thanks for any help that is given

Edited by Kristal08_94 because: n/a
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Generated

Brief summary and focused next steps based on 's description (Ethernet OK; Wi‑Fi connects but shows "Local only / no internet"). That pattern usually means the laptop has a local IP but cannot reach the gateway or resolve DNS — so the fault is either on the router's Wi‑Fi/DHCP side or in the laptop's wireless/network stack.

A couple of quick isolation checks that follow and 's suggestions: confirm whether any other device on the same Wi‑Fi has internet (if yes, the HP is the likely culprit; if no, the router/ISP or router Wi‑Fi settings are suspects). Power‑cycle the router (unplug 30 seconds) as an early, low‑risk step. Also verify the laptop’s wireless radio is enabled (hardware switch or Fn key) and that the saved wireless profile and passphrase match the router’s settings.

Useful diagnostic commands (run on the affected laptop) and what to look for:

ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns
ping <DefaultGateway from ipconfig>
ping 8.8.8.8
ping google.com

Interpretation notes: an IP of 169.254.x.x means DHCP failed; ipconfig /renew should attempt to fix that. If the gateway responds to ping but 8.8.8.8 does not, the router/ISP path is broken. If 8.8.8.8 responds but ping google.com fails, it’s a DNS problem (try setting DNS to 8.8.8.8 temporarily). If nothing responds, check wireless driver, adapter status (Device Manager), and third‑party firewall/AV that may block network access.

Other practical checks: delete and re-create the wireless network profile, update the wireless adapter driver from HP, try Safe Mode with Networking, and inspect the router admin for MAC filtering, "AP/guest isolation" or DHCP pool limits. Factory reset the router only as a last resort and record any custom settings first. These steps cover the common causes for a link‑level Wi‑Fi connection that has no internet.

Member Avatar for Kristal08_94

Any help?? :)

Edited by Kristal08_94 because: n/a
Member Avatar for nigelzephyr

maybe you had the wrong way of wireless connectivity..

Member Avatar for dotbat

I assume you've power cycled your router? I'm thinking... I want to say I've had this problem before but I can't remember what I did

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