If you have connection to your router (wireless access point), and don't get access to the internet.
Then you can try to restart your router - pull the power plug on it for a few seconds, and give it about 30 seconds to restart, and try again.
If this doesn't help, you should call your ISP (internet service provider), because they might have some local problems. :)
I restarted it the other day but no joy, I have a desktop computer that is wirelessly connected to it aswell and I am able to get onto the internet. I was thinking that the virus must have done something because I've had the same internet and laptop for 3 years and never had this problem before.
Try connecting using to another network to make sure nothing is wrong with your network. There are some questions i need to know.
1) When did this problem occur?
2) What is your OS, and your computer or laptop model number?
Answer this questions for the time being, it will provide me with more insights of your problem then i know what solutions to offer to you. Good luck and i will try my best to solve your problem as soon as possible:)
The problem on your laptop might be that your Network Connection is badly configured(either the laptop does not receive an IP address through DHCP from your router), or your router's configuration is messed up.
To find out which one :
- do an `ipconfig` thing :) in a cmd and upload the output
- do a `tracert google.com` in a cmd and upload the output
- enter the router's configuration page which typicaly is 192.168.1.1
- get a printScreen of that and upload it
Can you tell us why your computer crash. If it crash it can due to a harddisk failure and crash or a virus problem. The virus might have cause the internet problem too. Tell us how your laptop crash, maybe we can fix it.
go to control panel ->
right click on your connected conection->
click on properties. ->
select tcp/ip ->
click on properties ->>
2 last fild is for dns server->
chang it to 220.127.116.11 and 18.104.22.168