Member Avatar for richanan

Hi all
Route name"netgear n300 ADSL/2.Telkom network

Wireless connected,lED glowing as green.but unable to access any web pages.Wt is probable causes for not access web.i disabled all firewall.its not working for all of my friends systems for last one week.suddenly it was happened.i tired of calling those Telkom guys.please any one help to resolve this issue .See below all details.Kindly any one heplp.......................

Router model – N300 DGN2200Mv2
Bold Text HereRouter wireless encryption setting (e.g. WPA2)-WPA2-PSK AES

Windows IP Configuration

Host Name . . . . . . . . . . . . : HUAWEISS
Primary Dns Suffix . . . . . . . : vodacom.corp
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : vodacom.corp
vodacom.corp

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : vodacom.corp
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-1B-77-A9-8C-E0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DNS Servers . . . . . . . . . . . : 10.0.0.2
Lease Obtained. . . . . . . . . . : Wednesday, July 18, 2012 9:48:05 PM
Lease Expires . . . . . . . . . . : Thursday, July 19, 2012 9:48:05 PM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-1C-23-0B-7D-B0

Pinging 4.2.2.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 4.2.2.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

  • 4 Contributors
  • 8 Replies
  • 238 Views
  • 2 Weeks Discussion Span
  • Latest Post Latest Post by tnlem

Dani AI

Generated

Summary and focused next steps based on the thread: wireless clients are getting LAN addresses and can reach the local gateway, but external pings fail and web pages do not load. That pattern narrows the fault to the router/ADSL link, ISP upstream, or DNS/proxy behavior rather than a single PC. Advice from (adapter checks) and (resets) is useful, but further layered diagnostics are needed.

Begin by inspecting the router’s admin/status page for three things: DSL/ADSL sync, the WAN (internet) IP and PPPoE/login state, and the router log. If DSL is not synced or the WAN IP is absent/invalid, the problem is the line or ISP. If the WAN IP is present, run these tests from a workstation to pinpoint where traffic stops:

tracert 8.8.8.8
nslookup www.example.com 8.8.8.8

Interpretation: a trace that stops at the first hop indicates the router is not forwarding; a stop further upstream points to the ISP. A successful nslookup to a public DNS but continued browser failures suggests proxy/host-file or browser config issues.

Isolation steps: (1) Use the router’s built-in ping/trace tools (if available) to test public IPs. (2) Bypass the router by connecting a single PC directly to the modem/line (or put the router into modem/bridge mode) to see if the internet returns — if direct connection works, the router configuration or firmware is at fault. (3) If the router reports a correct WAN IP but no upstream, try a safe firmware update and backup/restore the configuration only after verifying firmware compatibility.

About hardware: routers can and do fail, though it’s less common than line or ISP problems. Signs of hardware failure include inconsistent LEDs, overheating, unusual smells, or failure to obtain a WAN address after power-cycle and factory reset. Given that multiple users are affected, gathering the router status screen and a traceroute capture will be the most useful next evidence before replacing hardware or escalating to the ISP. ’s hardware question is therefore valid but should be treated after the above checks.

Recommended Answers

All 8 Replies

Member Avatar for jingda

You have no internet connection as your ping test failed. Try reseting the router. Follow the instructions here

Member Avatar for JorgeM

Try pinging the default gateway (10.0.0.2). If the PING fails, then its most likely your network adapter. Then, I would suggest that you download the latest driver, go into Windows device manager, uninstall the device, let windows recan and reinstall, providing new driver.

If you can ping your gateway, but cannot ping a remote internet host, then it could be your router, or your connection to the internet is not established (check with your provider).

Member Avatar for richanan

Hi Jorge,

I can ping default gateway 10.0.0.2,but i cant open web pages.Wt can i do i already made complaint ,but its totally waste.No bloddy came from TELKOM provider

Member Avatar for jingda

Did you try resetting your router? Can other people access the internet using the same network as you are?

Member Avatar for richanan

yes i did restore factory settings also,but same problem exists still now,also same problem for all of my friends.

Member Avatar for jingda

Did you press the reset button on the router?

Member Avatar for richanan

yes i did,nothing going right at the moment.

Member Avatar for tnlem

Do routers phicialy go bad like burn up or melt or is it the program in the routers that have a problem?

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.