Member Avatar for Rob_7

After a storm and reset, lost user name and password. Now can't get either user name or password to connect on my phone. Want to put original user name back in as well as the password.

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Ambiguity in the original post makes a big difference: a router reset (factory defaults) and a phone reset (lost saved networks) require different recovery steps. reported a storm/reset; and pointed to phone reinitialization and router login respectively. The important distinction is between the router’s admin account (used to configure the device) and the Wi‑Fi network name (SSID) and passphrase that client devices use to connect.

Practical checklist (start here depending on which device was reset):

  • Router reset: inspect the router label or manual for the default SSID, Wi‑Fi passphrase and admin login. Connect a PC by Ethernet to avoid wireless hiccups, open the router’s gateway IP (often 192.168.0.1 or 192.168.1.1), log in with the printed/default credentials, recreate the desired SSID and WPA2/WPA3 passphrase, then change the admin password and save a config backup.

  • Phone or client reset: retrieve the network passphrase from another device or from the router admin page. On Windows the saved Wi‑Fi key can be revealed with:

    netsh wlan show profiles
netsh wlan show profile name="PROFILE_NAME" key=clear

    On macOS use Keychain Access (search the SSID, check “Show password” with an admin password). On Android 10+ the Saved Networks / Share feature shows the password; older Android phones typically require root. iOS passwords are accessible when synced via iCloud Keychain or on recent iOS releases that expose saved Wi‑Fi passwords.

Final notes: if the router was ISP‑supplied, the provider can re-provision settings. After recovery, choose a unique, strong Wi‑Fi passphrase, change the router admin password from defaults, and store credentials in a password manager.

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Member Avatar for rubberman

Hit the factory reset button (or whatever is appropriate for your phone), and re-initialize everything. Do be aware that you will lose all data on the phone.

Member Avatar for rproffitt

Take a moment to clear up what your question is.

If this is the usual iPhone can't connect to your router question, Apple iPhones can forget connections, I mean you use the menu in the setup of the WiFi to forget the old connection and then connect again.

If your name and password fail then on your PC/Apple login to your router to see what the router password is.

But here's where it gets murky. You asked about the name and password. So take some time to clear up what the issues are.

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