Member Avatar for StvFerri

Greeting to All Dude's In the Community,

I have Dell computer and use window 7 OS on it. Suddenly from few days I am facing complaints in my computer. While running internet explorer desktop crash out. Can anyone please help me to fix the computer.

Waiting for your valuable responses.

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  • Latest Post Latest Post by andrewsimonhud

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Thread context: reports a Dell on Windows 7 where activity in Internet Explorer is followed by a vague "desktop crash out." That phrase can mean three different things — an IE process crash, the Windows shell (explorer.exe) exiting, or a full system stop/freeze. As noted the symptom is unclear, and while and flagged software/hardware and vendor-support angles, the steps below focus on practical evidence-gathering and isolation that have not yet been suggested.

Collect diagnostic evidence first: check Event Viewer (Windows Logs → Application and System) and Reliability Monitor for error names, Event IDs and timestamps. Look for the exact faulting module or process name; that information guides whether the fault is IE, explorer, a driver, or hardware.

Isolate with low-risk tests and simple repairs:

  • Run Internet Explorer with add-ons disabled:

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

  • Try a different browser to see whether crashes are IE-specific.

  • Reset IE settings or disable hardware acceleration from Internet Options → Advanced.

  • Repair system files and check disk health:

    sfc /scannow

chkdsk C: /f /r

Investigate hardware and deeper causes:

  • Run a memory test (Windows Memory Diagnostic or MemTest86) and a SMART/disk utility; Dell pre-boot diagnostics can test memory and HDD/SSD.
  • If the Windows shell crashes, inspect third-party shell extensions with a utility such as ShellExView and disable non-Microsoft entries.
  • If the machine produces system dumps, collect C:\Windows\Minidump files and analyze with BlueScreenView or WinDbg to identify a faulting driver.

Recommended order (evidence → isolation → hardware): Event Viewer/Reliability, IE -extoff, sfc, chkdsk, memory/disk tests, then targeted driver or shell-extension reinstalls. Collected logs and dumps make root-cause identification far faster and are useful if pursuing vendor support as described.

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Member Avatar for caperjack

not much detail,please explain a "desktop crash out "

Member Avatar for JorgeM

I assume that you mean the computer encouters a fatal error, BSOD? A BSOD can occur when you have a failed hardware component, or if you have installed a bad driver.

If its software related, you can fix the BSOD by either booting into the Last Known Good Configuration, or perform a system restore to a point in time before the software install.

Both options can be access by booting to the F8 menu, prior to the OS loading.

Member Avatar for caperjack

i been here since 2003 and have tried to stop making assumpptions a long time ago as about 55%-75% of OP never comeback

Edited by caperjack
Member Avatar for andrewsimonhud

Dude what type of complaints you’re facing, be more specific. To fix my computer I contacted dell people. They helped me out.

Member Avatar for andrewsimonhud

Dude what type of complaints you’re facing, be more specific. To fix my computer I contacted dell people. They helped me out.

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