Member Avatar for sarebear

I dropped my laptop and it hit pretty hard on the ground. Now when I go to turn it on it has to check the disc for file failuse. Once its done and boots up I can't click or do anything. Programs won't open up, I ry to hit ctl alt del to get my task manager up and that doesn't work. I can't even get my windows bar to pop up so I can shut it down. I have to hold down the power button. Any ideas on what it might be?

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  • Latest Post Latest Post by Maplestory

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Priority: preserve data and avoid more power-cycling. The report from (automatic disk check after a hard drop, then a frozen Windows session) suggests doing a careful, ordered diagnosis rather than immediate repair attempts.

Quick, non-destructive checks (in order):

  • Verify input at firmware level: watch the CapsLock/NumLock LED or enter BIOS/UEFI using the laptop keys; if LEDs toggle or BIOS responds, the hardware and keyboard are likely OK and the problem is in the OS or storage layer.
  • Try an external USB mouse and keyboard to see if the pointer/keys work outside the built-in devices.
  • Force the Windows Recovery Environment by interrupting boot three times, then use Troubleshoot > Advanced options > Command Prompt to inspect and repair from recovery media if needed. A Windows recovery USB can be created on another machine if the environment will not appear.

Useful commands to run from Recovery/Administrator Command Prompt:

sfc /scannow
chkdsk C: /f /r
DISM /Online /Cleanup-Image /RestoreHealth

Run these only after an image of the drive if the drive makes unusual noises or SMART reports problems.

If physical drive problems are suspected (as noted by ), avoid repeated write-heavy repairs. Create a sector image first and then attempt repairs from the image or a copy. Imaging tools (ddrescue or vendor utilities) preserve recoverable data; if imaging is not possible or the drive is noisy, consult professional data-recovery services.

After recovery, enable any laptop drop/protection features available through the OEM utility (the point raised by ), confirm backups are working, and consider replacing a damaged HDD with an SSD. If under warranty, avoid opening the chassis; use authorized service to prevent voiding coverage.

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Member Avatar for ybkumar77

I think you have messed up with your laptop by dropping it. the harddisk might have got affected because of the dropping. take it to the service centre and if you are lucky, see if they can help you with data recovery. It might cost you a new hard disk.

Member Avatar for Maplestory

I think when you repare your hard disk already , you should go to settings and select safety protection for hard drive. So when you shake or drop , the hard disk will mve to a safe place

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