Member Avatar for Mandiemoo

O.k I am stumped please help,

I have installed a 2nd dvd burner into my machine but when i go to use it I get the message "please insert disc in drive", I Have unplugged it, restarted the machine , then plugged back in, Unintsalled the device also

But the really strange thing is i put a DVD ROM in my daughters machine at the same time and she has the same error, her cd rom works fine still and my 1st dvd works fine too

Any help would be great thanks

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A couple of things to add that haven't been fully explained in the thread: when an optical drive is attached to an add‑on PCI IDE/SATA controller it is commonly reported by Windows as a "SCSI" device. That is the controller presenting devices through a SCSI-style miniport driver — not a sign the drive itself is a SCSI unit. If the burner is on a third‑party card you need that card's correct driver for Windows to access the drive reliably.

Practical isolation checklist (do these one at a time):

  • Move the suspect burner temporarily to a known‑good motherboard IDE/SATA connector (use the same cable and power lead that work with the other drive) to confirm the drive hardware is functional independent of the PCI card.
  • Try a bootable CD/DVD (or Live Linux disc) so the drive is exercised outside of Windows — BIOS/boot behaviour tells you if the hardware is seen at low level.
  • Swap the data cable and the Molex power lead with ones from the working drive to exclude a faulty cable or power rail.
  • If the drive is attached to a PCI controller, install the exact drivers from the card vendor and check Device Manager for that controller (look under "SCSI and RAID controllers" or the vendor name).

Windows registry filter drivers are a frequent cause of "please insert disc" even when the drive is detected. Before editing the registry, make a System Restore point or export the key. In regedit look under:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

If values named UpperFilters or LowerFilters exist for this class, export the key (backup) then delete those values and reboot. This is a standard Windows fix for many CD/DVD access problems.

Tying back to and : check the motherboard BIOS for native device detection (PCI add‑on cards often do not show there), and focus next on the PCI card driver and the simple hardware swaps above. These steps separate hardware, controller and Windows‑driver causes so the specific root problem becomes clear.

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Member Avatar for steven woodman

Jumper configuration? Did you plug in while pc was turned off?

Member Avatar for Mandiemoo

Hi Yeah both are set to slave and both installed while while off, both were getting new equipment in them so on dining table

Mine had a pci card installed to take the second dvd as well a dvi vid card, main board IDE has master HDD and working DVD same IDE cable

Daughter got 2nd hard drive, new ram, and dvd player everything else is working fine, she has 2 ide slots on board, two HDD on one cable and cd & dvd roms on second cable

hope extra info helps, someone suggested the reg value mihgt be wrong but do not know how to change it

Member Avatar for steven woodman

Ok, you have to set one device on ide to master and one to slave or both to cable select. The master device should be on the connector closest to motherboard and the slave should be the furthest. This is for the same cable of course. If you have both set as slave on the same cable it may not recognize.
Also, there is a primary master and slave for the main ide slot and a secondary master and slave for the other.
it sounds like you might need to set your jumpers and then check your bios when you start up to see if it is recognized. If it is, then go to your control panel and add/remove hardware, click next and select allow to find and install.

Im sorry if this dont help but its the only thing i can figure with what info i have.

Member Avatar for Mandiemoo

Hi Thanks for the help, the devices that are not working are set to slave and cables are inserted correctly, will have a look at the bois and not sure what to do if it is not there though any ideas?

oh and a second thing not is strange when looking at properties on the drive it is saying it is a scsi when it is clearly marked as IDE? that one has got me puzzled well and truley

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