Hi, I have a compaq presario 5000 and I recently discovered that I am unable to see either the DVD-rom or the CDR-rw drives any longer. They were working not that long ago. Now, they don't even show up in any hardware lists. I load a cd into the DVD drive and it doesn't do anything. The other drive (CDR-rw) is even in a worse state. It doesn't even open the door when you press the open/close button. I'm not sure what happened to these all of a sudden. Does anyone have any ideas? Any help is appreciated. Thanks!

12 Years
Discussion Span
Last Post by DMR

Have you made any hardware or software changes around the time the problem started occuring?

Do your BIOS and/or start-up messages show any mention of either drive?

If it's a hardware fault, you might be able to narrow down the culprit by doing the following (pay attention to Master/Slave jumper settings on the drives!):

1. Remove the DVD from the system; see if the CD drive is then at least recognized by the system. If not:

2. Remove the CD and install the DVD by itself.

3. Install each device (one at a time) on the other IDE channel.

Although I've never seen this happen so severely that the devices don't even appear in Device Manager, there is a possibly related software conflict caused by some CD/DVD burning programs (Roxio is one). Read more about it here:

For Win 2K: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q270008

For XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

In the above articles, mention is made of changes to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ branch of the Registry. Be aware that the changes may also have to be duplicated in the ControlSet001, ControlSet002, etc. branches as well.

This topic has been dead for over six months. Start a new discussion instead.
Have something to contribute to this discussion? Please be thoughtful, detailed and courteous, and be sure to adhere to our posting rules.