Member Avatar for winspirit

While trying to download updates from Microsoft a popup box appears and says, under the heading Microsoft 2002: Error 1317: Setup cannot create the folder C:\Documents and Settings\All Users\Application Data\Microsoft. Verify that the path exists in your system and that you have sufficient permissions to update it.

And at the same time I'm receiving notices from my taskbar saying that 'The file or directory C:\Documents and Settings\All Users\Application Data is corrupt and unreadable'.

How do I remedy this? The updates keep trying load to my computer and it will continue until I remedy this problem.

This is NOT an issue of sufficient permissions, it is an issue of the file being corrupted. How do I un-corrupt it? I have been having these problems ever since a sudden shutdown from an electrical blackout. Files continue to corrupt and I continue to Scandisk but with only temporary success.

I cannot restore to a previous date as my computer will NOT restore, I've gone through the process of trying to fix that and made a test restore date and it didn't work.

Thank you,
Barb

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Dani AI

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Error 1317 (installer cannot create the folder) together with “file or directory … is corrupt and unreadable” almost always points to filesystem damage rather than a simple permissions problem. ’s permission advice is correct for cases where ACLs are the issue, but the history of a sudden blackout and recurring corruption after running Scandisk (as noted by ) makes physical disk problems or bad sectors the more likely root cause. Immediate priority: secure important data before further disk activity.

Attempt a full disk repair from outside the running system and then verify system files. From a Recovery Console or an elevated Command Prompt schedule/perform a sector-aware repair (this will attempt to recover data from damaged sectors and can take many hours):

chkdsk C: /f /r

After that completes and Windows boots, run the System File Checker to restore damaged system files if present:

sfc /scannow

If the repair pass reports many unrecoverable sectors, repeated corruption, or errors that return after reboot, treat the drive as failing. Check S.M.A.R.T. status and run the HDD maker’s extended diagnostics (bootable tools from Seagate/Western Digital, etc.). If diagnostics show deteriorating health, create a full image or copy of critical files immediately and replace the drive.

Do not rely on repeated quick Scandisk runs as a permanent fix. If repairs succeed, allow the system to sit under load and re-check for errors before re-running Windows Update. To reduce recurrence after power loss, use a quality UPS and avoid running system-critical operations during unstable power. The permission fix suggested by and ’s prompt for OS details remain relevant only if filesystem and hardware checks come back clean.

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Member Avatar for uniquestar

Hi, which O/S are you using?

Member Avatar for Member #248785

Try this:

Note:All solutions require that you be logged in as Administrator or as a user that is an Administrator.

Solution 1: Set the proper permissions on the folder in question

-- Windows 2000:

1. Double click on My Computer.

1. Right click on theparent folder contained within the error and select Properties. For example: If the error said "Error 1317... C:\Documents and Settings\All Users\Application Data\bla bla", then right click on Application Data and select Properties.

2. Select the Security tab.

3. Make certian that Administrators is listed and permissions for security is set to full control.

-- Windows XP Home:

1. Reboot into safe mode

a. Restart Windows.

b. Press F8 before Windows starts, when you see a message such as "For Advanced Startup Options . . . ."

c. Select Safe Mode from the list of startup options.

d. "Safe Mode" should appear in each corner of the desktop.

-- If "Safe Mode" doesn't appear in each corner of the desktop, then repeat steps 6-8.

-- If "Safe Mode" does appear in each corner of the desktop, then log in as administrator of the local machine.

e. If a dialog box indicates that Windows is running in Safe Mode, then click OK.

2. Choose Start > My Computer.

3. Choose Tools > Folder Options, and then click the View tab.

4. In the Advanced Settings, deselect Use Simple File Sharing (Recommended), and click OK.

5. Right click on theparent folder contained within the error and select Properties. Example: If the error said "Error 1317... C:\Documents and Settings\All Users\Application Data\bla bla\", then right click on Application Data and select Properties.

6. Select the Securiy tab.

7. Make certian that Administrators is listed and permissions for security is set to full control.

-- Windows XP Professional:

1. Choose Start > My Computer.

2. Choose Tools > Folder Options, and then click the View tab.

3. In the Advanced Settings, deselect Use Simple File Sharing (Recommended), and click OK.

4. Right click on theparent folder contained within the error and select Properties. Example: If the error said "Error 1317... C:\Documents and Settings\All Users\Application Data\bla bla\" right click on Application Data and select Properties.

5. Select the Securiy tab.

6. Make certian that Administrators is listed and permissions for security is set to full control.

Solution 2: Set the proper permissions on the folder in question using the command line

1. Choose Start > Run, and then type cmd in the Open box. Click OK.

2. Use the following commands; include quotation marks and press Return at the end of each line (also make sure to enter spaces between /T, /E, /C and /G in the third line):

c:

cd "\[parent of the directory contained within the error]"

cacls "All Users" /T /E /C /G administrators:F

exit

Background Information

Error 1317 is a Windows Installer error that indicates the Windows installer could not create a directory where indicated.

Member Avatar for uniquestar

Someone googled and removed the Adobe references :P

Member Avatar for Member #248785

That's right, I did.

Member Avatar for winspirit

Hi everyone and thank you so very much for the great information. I ran it through a scandisk and, so far, everything seems to be okay. That doesn't usually last so I will save this information and refer back to it as I need it. Thanks again, Barb

Member Avatar for Member #248785

Glad to be of some help Barb.

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