Member Avatar for laila christin

i was sitting on msn and got a little worse. i have had it 4 3 weeks after they changed the main card on it and now the bluetooth and the bios have trouble.. i got a message on my screen and the only thing there stod was bios error. my bluetooth keeps turning it self off and are instaling everytime i turn it on. there are 1 more trouble there are some dll errors on it 2. what shall i do. this will be the scecond time i have to send it in for a repair in a month.. pliz need help quickly!!

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  • Latest Post Latest Post by forumdude123

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Several replies in this thread point at two different causes: a recurring hardware fault (noise, freezes) and possible malware (DLL errors). Before sending the laptop in again, collect evidence and run a few inexpensive, non-invasive checks to narrow the cause and to give the repair centre clear data to work from. and are both on reasonable lines — treat both possibilities, but do it in an ordered way.

Run these steps in order (stop if you hit a clear failure and record it):

  • Back up personal files first. Do not rely on the machine if it is unstable.
  • Boot from an external OS (Linux live USB or a Windows PE) to see whether crashes and the weird sounds continue when Windows is not in use. Persistent faults there point to hardware.
  • Run a memory stress test overnight with MemTest86 (MemTest86). Let it complete several passes.
  • Check the disk’s S.M.A.R.T. attributes with a tool such as CrystalDiskInfo (CrystalDiskInfo).
  • If malware still seems possible, run an offline rescue scanner (bootable rescue media) so the OS files cannot hide infections.

Also collect diagnostic evidence to hand to support: timestamps, exact on‑screen messages (photos), short videos of noises/freezes, Windows minidumps or Event Viewer entries, and results/logs from the tests above. That makes it far harder for repeated repairs to be dismissed.

If the machine is under warranty, do not open it or perform risky firmware flashes yourself. Keep repair receipts and escalation notes; if problems recur after a board swap, ask the manufacturer for escalation or replacement (as suggested). This approach separates software from hardware quickly and gives a repair shop concrete proof to act on.

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Member Avatar for goldeagle2005

Your problem and it's description are unclear. Could you please start from the beginning and explain what the problem is in detail?

Member Avatar for laila christin

the problem is my laptop freezez there are wierd sounds, laggin and much more. as i said i was on msn my screen suddenly turned blue and the cpu was chcking the bios. it found some errors and an error pop up in 5 of the run.dll.exe files. and now i have to turn it in for a new repair. its 3 weeks since i got it back after the last repair. and they said that they have changed the main card in it,

Member Avatar for chris5126

it sounds like a hardware fault nothing to do from with software so the only real thing you can do is return and hope they repair it!!

Member Avatar for Xsimulator.net

run.dll.exe <-- I doubt at this file name i am not sure but i never heard this name ! I Suggest you scan you Pc with some good Anti-Virus Like Mcafee or Norton or any other , i think you are infected with virus/trojan.

Use updated version of Anti-Virus .

Hope this will solve your prob

Regards

Member Avatar for chris5126

run.dll.exe is an spyware file from Yuupsearch adware if this file has errors it is becuase your adware or virus scanner has deleted some of the other files assoicated with it look here to remove it and your problem should be solved

http://www.securitystronghold.com/gates/yuupsearch.html

oh and dont download so much crap in future or get a good firewall/av

Member Avatar for chris5126

fyi this file isnt to be confused with run.dll32.exe which is a valid windows file have a look see if run.dll.exe is in /windows or /windows/system32 to check if you have been infected!

Member Avatar for goldeagle2005

The Windows file is named rundll32.exe and not run.dll32.exe (note the lack of a . in the Windows file)

Member Avatar for chris5126

yep sorry my mistake goleagle is correct for the spelling

Member Avatar for forumdude123

if u still have a warranty, call the company and try your best to convince them that ur pc is a lemon and needs replacement, not repairs!

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