Member Avatar for shartlesville

Windows Vista Home Premium

Everytime I start or restart my computer I have to re-install certain programs such as Flash Player or it gives me a message saying it is not installed (preventing many websites and programs from working). As soon as I "re-install" the program works - UNTIL I restart the computer.

This is happening with other software as well so I know it is NOT a Flash Player problem it is a Vista issue, but HOW do I make the changes stick so when I shut down or restart the computer I don't have to keep re-installing these programs?

Thank you in advance!

K. Robles

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Dani AI

Generated

Given ’s observation that installs survive in Safe Mode but revert under normal startup, the behaviour points away from Flash itself and toward a process or product that runs only in normal mode and rolls changes back (examples: “reboot‑to‑restore” utilities) or a user‑profile problem that prevents writes from sticking. (faronics.com)

A practical, ordered diagnostic sequence that tends to find this class of problem quickly:

  • Perform a Microsoft‑style clean boot to disable all non‑Microsoft services/startup items and test persistence. (learn.microsoft.com)
  • If the clean boot helps, re‑enable groups of items to binary‑search the culprit; if not, run Autoruns to reveal drivers/services/startup entries that msconfig misses (hide Microsoft entries first). (learn.microsoft.com)
  • Check Programs & Features, Services, and scheduled tasks for known “restore on reboot”/freeze products (those must be disabled/thawed to make permanent changes). (faronics.com)

Also collect system evidence before making big changes: check Event Viewer for User Profile Service or installer errors (look in Application and the User Profile Service operational log), try creating a fresh local administrator account and install there to see whether installs persist, and run integrity checks like sfc /scannow and a disk scan (chkdsk /f) to rule out profile or file‑system corruption. (learn.microsoft.com)

Note: ’s HijackThis idea can help; however, Autoruns plus a clean‑boot usually isolate deeper startup/service problems more reliably. If a reboot‑restore product is present, applying software updates requires following that product’s “thaw/update/refreeze” procedure rather than simply reinstalling under normal mode. (faronics.com)

Summary priority: (1) search for reboot‑restore software, (2) clean boot + Autoruns to isolate third‑party service, (3) test with a new admin profile, (4) check Event Viewer and run SFC/CHKDSK.

Recommended Answers

All 5 Replies

Member Avatar for chris5126

It sounds like your computer isnt shutting down properly as the settings you change arent being saved. Try booting into safe mode installing the program and shutting down again boot back into normal mode and see if the install works.

Member Avatar for shartlesville

Thanks, I'll try that and get back to you!

Member Avatar for shartlesville

How is This for a twist!?!

When I restart in Safe Mode with Networking - Flash is installed and the other changes work perfectly, but when I restart again in regular mode Flash is "not installed" and the other changes are undone!

Something in Vista is preventing these from working when it starts. If I "reinstall" everything they work in regular mode UNTIL I restart, but if I restart in Safe Mode with Networking I don't have to reinstall anything, it all just works.

Even though it was working, I did use the "uninstall" program from Adobe to uninstall it in safe mode and then I reinstalled it in safe mode. I also ran the unassociate program for the other files and reinstalled the other software in safe mode just in case. When I rebooted in regular mode the changes were gone. I started again in safe mode with networking and all the changes were in effect and flash was installed.

I am ready to pull my hair out! Any ideas???

Thanks,
K

Member Avatar for chris5126

can you download hijackthis and post the log so I can have a quick look. Might help me diagnoise why your getting this problem

Member Avatar for shartlesville

I hope this is helpful. I have no idea how to read it or fix anything, lol.

Thanks for your help!

Oh, BTW, I tried using msconfig to keep things from starting to see if I could figure out which item could be the problem but nothing made a difference. The ONLY way that both Flash and the other files work correctly is if I run in safemode/networking or if I run in regular and reinstall everytime. :@ :confused: :ooh: :sweat:

Thanks again. Please let me know if you find anything.

Blessings,
K

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:36 PM, on 1/6/2008
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\WTablet\TabUserW.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Windows\System32\mobsync.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Lexmark 7300 Series\lxcimon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Lexmark 7300 Series\ezprint.exe
C:\Program Files\AIM\AIM Pro\aimpro.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Uconomix\Uconomix SnapLogger 1.1\SnapLogger.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9e.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\program files\google\googletoolbar1user.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {3EBBD0F6-1F1F-48A0-89DC-C7505D56E92A} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: FLYLADY 1024 BenefitBar - {E19E589B-749F-4641-9ED3-032DEB7A8D92} - C:\Program Files\BenefitBarIE\benefitbar.dll
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [lxcimon.exe] "C:\Program Files\Lexmark 7300 Series\lxcimon.exe"
O4 - HKLM\..\Run: [LXCICATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 7300 Series\ezprint.exe"
O4 - HKLM\..\Run: [AIMPro] "C:\Program Files\AIM\AIM Pro\aimpro.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Uconomix SnapLogger] "C:\Program Files\Uconomix\Uconomix SnapLogger 1.1\SnapLogger.exe" /startup
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe
O4 - HKCU\..\Run: [RoboTask] C:\Program Files\RoboTask\RoboTask.exe
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: Add to EverNote - res://C:\Program Files\EverNote\EverNote\enbar.dll/2000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
O9 - Extra button: Add to EverNote - {A5ABA0BB-F195-40d8-A5E9-0801153E6597} - C:\Program Files\EverNote\EverNote\enbar.dll
O9 - Extra 'Tools' menuitem: Add to EverNote - {A5ABA0BB-F195-40d8-A5E9-0801153E6597} - C:\Program Files\EverNote\EverNote\enbar.dll
O13 - Gopher Prefix: 
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20070711/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - https://h20364.www2.hp.com/CSMWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager_dev/plugin/IEGetPlugin.ocx
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O23 - Service: Adobe Active File Monitor V5 (AdobeActiveFileMonitor5.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\Windows\SYSTEM32\crypserv.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: lxci_device -   - C:\Windows\system32\lxcicoms.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee P
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