Member Avatar for sudharsannr

I'm using WINDOWS VISTA HOME PREMIUM edition and i applied a patch on an existing game and then, I found that after the reboot, the monitor turned blank after WELCOME SCREEN is displayed. I don't know what I must do.Can any one of you guys help me? Very urgent!!!

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Dani AI

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A compact, practical recovery plan based on the thread: the problem started after a game patch, and was on the right track pointing at graphics/DirectX or driver corruption. The poster can reach the Welcome screen and Safe Mode, but the pointer is dead — below are keyboard-first steps and checks that are safe to try now.

  • Try the F8 boot menu first: choose Last Known Good Configuration or the low-resolution/VGA option to see if the desktop returns without reinstalling anything.
  • If login gives a blank desktop but Ctrl+Alt+Del works, open Task Manager, use File > New Task (Run...), and run explorer.exe. If explorer starts the shell, uninstall the game patch that likely triggered the issue.
  • From Safe Mode run System Restore: press Win+R, type rstrui.exe, Enter, and pick a point before the patch. This is the fastest rollback.
  • If restore is not available, remove the display driver: Win+R, run devmgmt.msc. Use Tab and arrow keys to reach Display adapters, expand it, select the adapter, press Shift+F10 (or the Menu key) to open the context menu and choose Uninstall. Reboot to let Windows load the default driver.
  • If the mouse is inactive in Safe Mode, try a different USB port, plug a PS/2 mouse if available, or enable USB legacy support in BIOS so the pointer works during recovery.

Also check simple hardware possibilities: reseat the graphics card, try a different video cable or the monitor on another PC, or switch to integrated video if present. After normal boot returns, reinstall the official GPU driver from the vendor, update DirectX, run a full AV scan, and create a restore point before reapplying any game patch. If none of the above works, use the Windows repair environment on the install DVD/USB to repair or back up data for a reinstall.

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Member Avatar for HoustonIT

Can you boot into safe mode? Sounds like a driver or DirectX issue.

Member Avatar for sudharsannr

Can you boot into safe mode? Sounds like a driver or DirectX issue.

Yes, I can but the mouse does not work in safe mode. Is it a kind of virus that has attacked my system??

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