I have 5 user accounts on my computer.
On the account I use the most I cannot get into Explorer. It starts to come up and then either disappears or alternatively error message comes up "0x7c910cae ref memory at 0x00000000 the memory could not be read"
On the other user accounts despite the internet coming up it is without the toolbar, also I do not get a menu when rightclicking
For further information this problem has progressively got worse in the last week after spybot was installed - is this a coincidence or the cause of the problem
Sophos is my firewall/antivirus
I have tried various remedies for the toolbar including thro REGEDIT.EXE as recommend via Microsoft. cannot do anything re: internet on the pther accounts as the remedies require the toolbar
Please please help