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a friend of mine has a PC thats running on an XP pro 2002 version OS i tried to upgrade it to service pack 2 but theres a message that keeps popping up during setup that says : "Setup cannot upgrade due to third party kernel" What does this mean and what should we do........

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Last Post by Neitz
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done that.... what happens next???
is there any remedy to this situation?
what do you think caused this???

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Problem Solved....... i did what you and microsoft said and it worked..... i figured the problem was caused by a logon screen from tuneup utilities. Thanks again

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a friend of mine has a PC thats running on an XP pro 2002 version OS i tried to upgrade it to service pack 2 but theres a message that keeps popping up during setup that says : "Setup cannot upgrade due to third party kernel" What does this mean and what should we do........

plz answer me

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Problem Solved....... i did what you and microsoft said and it worked..... i figured the problem was caused by a logon screen from tuneup utilities. Thanks again

the proplem not solved

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a friend of mine has a PC thats running on an XP pro 2002 version OS i tried to upgrade it to service pack 2 but theres a message that keeps popping up during setup that says : "Setup cannot upgrade due to third party kernel" What does this mean and what should we do........

plz help me

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go to the page suggested by jbennet in post #3 and follow the instructions

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