Member Avatar for RobotFX

So, is been a month now since IE8 doesn't remember the usernames, passwords and whatever else I type in forms. And this is very annoying, of course.
And even bigger problem (I think they're related) is that the Windows Live and Messenger can't log me in, though I can access my hotmail account from the live.com website, for example... therefore, there's nothing wrong with the password or username.

I suspect is an IE problem, however the Microsoft help sucks and they keep sending me around my tale, chasing very strange 'solutions'. I need help, I want to fix this but I don't know how.
I've tried to uninstall IE and reinstall it, from Cpanel, also the Windoes live package, but after reinstall everything was the same, een the favourites sites were there. Nothing changed in IE8.
I know the easiest sollution is to switch to FF3, but I got used to IE and don't want to.
Anyway, if you try to help, please don't send me to the Microsoft help website, I'm kin of tired of their 'support'. Damn, and when I think I paid for my OS ... :(

Thanks!

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  • Latest Post Latest Post by caperjack

Dani AI

Generated

Quick, practical checklist for (building on points from , and ) that concentrates on the IE8 + Windows Live interaction rather than general malware advice.

  1. Quick settings to verify
  • Tools → Internet Options → Content → AutoComplete → Settings: make sure AutoComplete for forms and for user names/passwords is enabled.
  • Internet Options → General → Browsing history: uncheck “Delete browsing history on exit.”
  • Internet Options → Privacy → Advanced: if you overrode automatic handling, allow at least session cookies (or set to Accept for first‑party).
  • Start IE with add-ons disabled (iexplore.exe -extoff) and test whether credentials are remembered — this isolates bad add-ons.
  1. Profile / filesystem checks (common silent cause)
  • Create a fresh Windows user account and test IE there. If saving works in a new profile, the problem is confined to the original user profile.
  • Check the per‑user folder where IE stores form data: %APPDATA%\Microsoft\Internet Explorer\IntelliForms — ensure your account can write there (ownership/permissions).
  1. Reset the stored form database (backup first)
  • Backup the registry key then remove the saved form store to force IE to recreate it (this clears all saved form/password entries):
    reg export "HKCU\Software\Microsoft\Internet Explorer\IntelliForms\Storage2" "%USERPROFILE%\Desktop\storage2.reg"
reg delete "HKCU\Software\Microsoft\Internet Explorer\IntelliForms\Storage2" /f

    Or use regedit to export/delete the IntelliForms\Storage2 key. Create a System Restore point first.

  1. Windows Live sign‑in checks
  • Open Services (services.msc) and confirm the “Windows Live ID Sign‑in Assistant” (service name wlidsvc) is present and running. If it is missing or failing, reinstall the Sign‑in Assistant component (not just Messenger) and retry.

If those steps don’t help: reset IE settings (but back up first), or migrate the profile to a new Windows account. Advanced diagnostics: use Process Monitor to watch writes to the IntelliForms key/file.

Recommended Answers

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Member Avatar for RobotFX

I forgot to say that I don't have any software installed that cleans the cookies or the temporary files etc.

Member Avatar for Rik_

What protective software do you have on your pc and have you done any scans for nasties??

Member Avatar for Asphodel

I think your computer might be infected. Good anti-virus programs are Avira and avast.
Also check your running processes at www.fileinspect.com

Member Avatar for RobotFX

Nope, nothing like that. Is not infected. I'm using AVG free... is good enough.
Anyway, I've found out on microsoft 's forum a lot of people having the same problem with live messenger - it appears that they're ignored so I only guess microsoft doesn't have a clue on what to fix this.
It appears there's a problem with the latest live messenger and the IE8, as far as people are talking.

Member Avatar for RobotFX

Thanks, but I also have the Windows Defender enabled... anyway, is not the case, the comp. is not infected. Is just IE8 and the messenger and live mail that don't remeber passwords and usernames - let's focus on these issues, please.

Member Avatar for caperjack

While i do use IE8 and hotmail ,i do not use live mail or messenger .
check IE ,tools ,internet options /privacy , look down the bottom ,make sure "do not collect data for inprivate filtering " is not checked off ,this is a feature for using IE on a computer in public places like cafe or library's

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