Member Avatar for bevybev

Hi, I 'm a newbie and I need help!
I don't know why there is no sound period from my computer, I went into properties and the mixer device is shaded. Ran a virus scan yesterday thinking that was the problem and was infected and now clean but still no sound. Can someone please help me? Also I do not have a win 2000 CD

Googled and found your site, thanks so much!

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Dani AI

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When the mixer is greyed out, Windows usually does not see a working audio device. After malware cleanup, it is common for the audio driver to be removed, disabled, or for onboard sound to be turned off in BIOS. asked the right first question. Here is how can quickly narrow it down and fix it on Windows 2000/XP without a CD.

  • Identify onboard vs PCI: look at the back of the PC. If the speaker jacks sit with the USB/network ports cluster, it is onboard. If they are on a separate metal bracket lower down in an expansion slot, it is a PCI card. In Device Manager you might also see names like Realtek/ADI (often onboard) or Creative/Sound Blaster (PCI).

  • Check Device Manager: press Win+R, type devmgmt.msc, Enter. Expand "Sound, video and game controllers." If you see a yellow mark or "Multimedia Audio Controller," the driver is missing. Right-click it, Properties, note any model info.

  • Install the correct driver: download from the PC/motherboard maker (for onboard) or the card maker (for PCI). Most vendor driver packages are complete and do not need the Windows 2000 CD. If you cannot identify the exact model, power down, open the case, and read the model off the motherboard near the PCI slots or off the sound card itself.

  • BIOS check (for onboard sound): reboot and enter BIOS (often Del or F2). Ensure "Onboard/AC97 Audio" is Enabled.

  • XP-only check: Start -> Run -> services.msc -> Windows Audio -> set Startup type to Automatic -> Start. (Windows 2000 does not have this service, so focus on drivers there.)

Also test with known-good headphones in the green jack and make sure nothing is muted once the driver is installed. If the mixer is still greyed out after installing the correct driver, post the exact device name or any error text so the community can point you to the right package.

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Member Avatar for sparkax

Is the sound on board or PCI?

Member Avatar for bevybev

i don't know, how can i check? what is pci? forgive my tech ignorance.

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