Member Avatar for DennisO

Before we begin, it is important to note that I'm a bit of a rookie in this area and that the past month of trying to problem solve this has exhausted what little patience I have with computers. I will take any and all suggestions to solve the problem below. Thanks in advance. Your efforts are truly appreciated.

Everytime I attempt to enter the "Find a Zip Code" tab on usps.com I receive the message:"Cannot find server or DNS Error Explorer". My AddressGrabber program relies on that link to verify that the addresses I'm saving to my database are correct, so it has been a bit frustrating. Here is what I have done to date:

1. Downloaded, updated, ran CWShredder and then rebooted
2. Ran Adaware making sure that the archives were searched
3. Downloaded, updated, ran SpyBot and then rebooted
4. Downloaded, updated, ran HijackThis and then rebooted
5. I have updated Windows XP Home and IE6

Still, No Luck....

Before all of these scans I ran my problem past the USPS IT Manager, the Dell Software Support Center, the IT Manager at eGrabber (AddressGrabber Software), an IT guy at my ISP Time Warner/RoadRunner, I consulted the Windows XP support pages on numerous occassions, and I spoke to my own company's IT Manager. No one understands why I cannot enter the "Find a Zip Code" link on the usps.com site. I'm exhasted...

Here's the last correspondence from eGrabber:

Dennis,

the engineers could see the failure on your XP systems, and they did a lot of tests on the inhouse XP machines but could not replicate.They had asked me on Friday for a further week, where they can install similar programs ( firewalls/Antivirus ) etc to see if they can replicate in that way. I expect an update from them during the latter part of this week.

Here is the last log file I pulled from HijackThis:

Logfile of HijackThis v1.99.1

Scan saved at 2:02:50 PM, on 6/14/2005

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\System32\wltrysvc.exe

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Microsoft SQL Server\MSSQL$ACT7\Binn\sqlservr.exe

C:\Program Files\Norton AntiVirus\navapsvc.exe

C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe

C:\Program Files\Norton AntiVirus\SAVScan.exe

C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Citrix\Client ICA\pnagent.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Messenger\msmsgs.exe

C:\PROGRA~1\MI1933~1\Office10\OUTLOOK.EXE

C:\Program Files\Microsoft Office\Office10\WINWORD.EXE

C:\Documents and Settings\Lakeshore Insurance\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O2 - BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile - {D5233FCD-D258-4903-89B8-FB1568E7413D} - mscoree.dll (file missing)

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [PRONoMgrWired] C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe

O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY

O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [APL] "C:\Program Files\ACT\ACT for Win 7\APL.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\Client ICA\pnagent.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: Attach Web page to ACT! contact - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)

O9 - Extra 'Tools' menuitem: Attach Web page to ACT! contact... - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll (file missing)

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: http://*.travelers.com

O15 - Trusted Zone: http://*.travelerspc.com

O15 - Trusted Zone: www.usps.com

O15 - Trusted Zone: http://www.usps.com

O15 - Trusted Zone: http://*.travelers.com (HKLM)

O15 - Trusted Zone: http://*.travelerspc.com (HKLM)

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - https://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409

O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

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Recommended Answers

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Member Avatar for DMR

Hello Dennis, welcome to our site :)

Our announcement posted at the top of this forum does state that HijackThis logs should only be posted in our Viruses, Spyware, and other Nasties forum, but I've deleted your duplicate post in that forum, primarily due to the fact that your log shows no indication that malicious infections are the root of your problem. Given that, and the fact that our posting rules prohibit asking the same question in multiple forums, I think this forum is better suited to your question/problem, even if it does contain a HJT log.


It would be good to clarify one thing regarding your problem: is the "find a zip code" link on UPs' site the only link/site where you encounter the "Cannot find server..." messages, or does it happen at other sites as well? If so, please elaborate.

Member Avatar for DMR

It can be difficult to track down connection problems when they only occur at one or two sites, but here are a few things you can try:


1. Disable any firewall software you might have running.


2. Manually clean out the folders where "stale" files accumulate over the course of Internet surfing and general computer usage:

- Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders (but not the folders themselves):

Important: the following steps will delete the contents of all Temp/Temporary folders. Given that, if any data that you care about is living in those Temp folders, you need to move it to a safe location now, or it will be erased along with everything else!

1. Cookies
2. Local Settings\Temp
3. Local Settings\History
4. Local Settings\Temporary Internet Files

- Delete the entire content of your C:\Windows\Temp folder.

- Delete the entire content of your C:\Windows\Prefetch folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.

- Empty your Recycle Bin.

- Reboot normally.


3. Go to Start Menu->Programs->Accessories and click on Command Prompt to open a DOS window. At the DOS prompt, type the following command and then hit Enter:

ipconfig /flushdns

Close the DOS window when the command completes.


4. Although usually meant to repair more global problems with Internet Explorer, you can try downloading and running the free IEFix utility.

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