Hiya, my m8 came up to me asking for help, because shes got a pretty new computer, and shes changing it to broadband soon, like at the end of the month, and her mum doesnt know about her comp not working properly.
She says, that she cant get into the admin account, because she has forgotton her password for it, and at the moment she can only use the guest account. However she also have other problems, like viruses, pop-up icons like casinos icons keep on popin up on her desktop etc.
To get rid of most of the viruses, u use;
Spybot S&D; Ad-Aware; Spyware Doctor
Registry Mechanic etc
I got told 2 get rid of those pop-up, she should go on menu->All Programs->Windows Updates.
But the thing is, she can install any of those anti-viruses or windows updates, because altho she can go on the internet, only the admin account where you can install things.
I've been thinking, will rebooting the whole system works and getting it all clean, but the comp didnt come with any recovery or WinXP Disk. I've got told that formating should sort out her comp n get rid of the password for the admin acount, but is that the same as rebooting? same thing?
I've heard that this website, http://www.loginrecovery.com/index.html
Will be able to get me the admin password, if i download the file n put the disk in the comp, and then it will give me some sort of code, whcih i have to send off to that website and they will decode the password file, and in around 48hours send me the password. Is this possible? and can i trust the site?
P.S. My friend is writing me, all the problems whcih is wrong with her comp, and i'll post it up here 2mrw, if its not too much hassle for u guys.