Member Avatar for chelseaharvey

I am so hoping that someone can help me b4 i go mad i cam so close to throwing my PC

It all started yesterday!!!!!!

Yesterday i was fowarding emails to someone and had fowarded about 3 and then it kicked me out and to a screen where i had to copy these 8 characters mixture of words and numbers, i did this and then it asked me to input my email and password did this and again it took me back to the character screen!!! :mad: :mad: :mad:

I then accsessed my hotmail through my favourites and again could read and open email but when i tried to DELETE and foward it kicked me back to the character screen again, again i did what it asked and did it 20 x b4 getting mad :mad:

I decided to log out of hotmail completley & take it off my favourites and try again NO JOY!!! I sent a email to the tech team and had no response

Last night i thought id try again, couldnt get into my hotmail still, so delted my cookies etc & tried again STILL NO JOY!!

I can get into MSN messenger and chat and i can see my 112 unread emails but as soon as i click on 1 it takes me back to that character screen!! I wonder if it was my PC so tried on my partners hotmail account, fine it worked ok no prob logging in or anything!! So i sent the tech team another email asking them to relpy back to his!!!

Again this morning no reply and still i cant get into my hotmail, i have tried logging out of everything and going through on hotmail.com, tried on messnger, tried clicking on my emails when it opens my msn the page where it tells you what the weather is like in your area!!!

Its driving me mad, i rang microsoft and he said to go on the page help & click on the hotmail bit, it does say are you stuck on a loop the loop thing with the character box which i am, i must ahve copied them charcaters and put my email address in about 100 x now!! It have done what it says and still i cant get in! The guy i spoke to said if it didnt work then to contact the tech team, which i told him i had done 2 x and no response he said thats all i could do :( :mad:

PLEASE CAN ANYONE HELP THERE HAVE BEEN TIMES I HAVE ALMOST CRIED WHERE ITS FRUSTRAING ME SO MUCH, I HAVE HAD THIS B3 BUT AFTER 1 ATTEMPT OF COPYING THE CHARACTERS I GOT INTO MY HOTMAIL!!!!

PLEASE SOMEONE HELP A LADY IN DESTRESS

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  • Latest Post Latest Post by soapbath

Dani AI

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That repeating “character” box is the site’s verification challenge (CAPTCHA-style). When it won’t accept the characters and keeps returning, the server can’t complete the verification handshake and create a valid logged-in session. Because your Messenger shows unread mail but you can’t open messages, and your partner’s Hotmail works from the same PC, the behaviour points more at an account-level or verification failure for ’s account rather than an outright PC hardware fault.

If clearing browser data didn’t fix it, try a few checks that won’t destroy anything already on the machine: attempt sign-in from a different network (mobile data or a friend’s connection) and from a different browser or a private/incognito window; temporarily disable browser toolbars/add-ons and sign out of MSN/Passport on the machine before trying again. Booting into Safe Mode with Networking can rule out many local conflicts. Run an updated anti-malware scan and inspect the hosts file for unexpected entries that could redirect authentication. These will help distinguish “local problem” from “account flagged by Microsoft.”

If those still leave you in the loop, treat it as an account-level issue when contacting Microsoft: include the exact error text, a screenshot, the last time you successfully signed in, the OS and browser versions, your approximate IP (from the machine you tried on), and the fact Messenger shows unread mail but web access fails. That information makes it much easier for tech staff to check whether the account was locked, flagged, or caught in a server-side bug. If e-mail support is slow, escalate by phone or the official account-recovery route and keep any ticket numbers.

As recommended, clearing browser data is a sensible first move; and as warned, don’t delete the temp folder itself. If none of the above helps, document everything precisely in the support request so the Microsoft team can reproduce and fix the CAPTCHA/verification loop.

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Member Avatar for Lightninghawk

WoW, hmm. Serious problems there. It took approximately 72 hours before the Hotmail Tech Team responded to my E-mail.

So I would wait a little longer on the response, and if it's working fine from a friends computer and not yours then there may be something in your temporariy internet files. Make sure you delete them +all offline content as well. Not just your cookies. Clear your history, and try it then.

Member Avatar for chelseaharvey

WoW, hmm. Serious problems there. It took approximately 72 hours before the Hotmail Tech Team responded to my E-mail.

So I would wait a little longer on the response, and if it's working fine from a friends computer and not yours then there may be something in your temporariy internet files. Make sure you delete them +all offline content as well. Not just your cookies. Clear your history, and try it then.

WOW 72 hours really as long as that!!!!!

The accsessing my hotmail and my partners was off the home PC cant get into mine but can his & there both hotmail accounts.

How do i go about deleting all the files on & off online??

Member Avatar for Lightninghawk

Open Internet Explorer --> tools --> Internet Options --> delete cookies --> delete files (select the box "delete all offline content") --> clear history

Also let's empty your temp folder.

open "My Computer" --> {Tools --> folder options --> VIEW [tab] --> show hidden files and folders --> ok} --> (now you should be back at the "My computer" display screen) --> Local Disk C: --> Documents and Settings --> "Username" --> local settings --> Temp --> (Now that your inside the temp folder) --> Press "Ctrl" + "A" {this selects everything in the folder} --> Now click delete.

Wait for your computer to finish destroying all of these documents, pictures, web information, and other items.

When it's finished Empty your Recycle Bin. That should free up a fair amount of space for you too. Maybe even give your PC a little more speed. Depending on how much was deleted.

Member Avatar for chelseaharvey

--> Local Disk C: --> Documents and Settings --> "Username" --> local settings --> Temp --> (Now that your inside the temp folder) --> Press "Ctrl" + "A" {this selects everything in the folder} --> Now click delete.

Wait for your computer to finish destroying all of these documents, pictures, web information, and other items.

When it's finished Empty your Recycle Bin. That should free up a fair amount of space for you too. Maybe even give your PC a little more speed. Depending on how much was deleted.

Got to here!! In my computer i have

HARD DISK DRIVES

BOOT C
BACKUP D
RECOVER E

If i click on c it says this folder should not been delted it has folders in it to help keep your pc working or something??

Member Avatar for soapbath

c:\Documents and Settings\USER\local settings\temp

Don't delete the temp folder just its contents.

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