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Hi, first of thanks for this site, I am new and you are great and if I'm not posting in the right place please forgive me. The problem started in the afternoon when I tried to check hotmail it was fine in the morning. Now I can't access hotmail from MSN explorer or Internet Explorer or Outlook. I did everyrthing I could fine that was recommended to do, clearing history, deleting cookies, removed IE and MSN and reloaded it etc. Anyway I downloaded another web browser OPERA yesterday and hotmail works fine although it hasn't solved the problem in IE. Also I did hijack this today and this is what came up, it is the first time I've run it :
Logfile of HijackThis v1.99.0
Scan saved at 12:27:11 PM, on 12/24/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\SYSTEM32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\wscntfy.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Winamp3\winampa.exe
D:\WINDOWS\SYSTEM32\Mounter.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
D:\WINDOWS\system32\ctfmon.exe
F:\WinZip\WZQKPICK.EXE
E:\Program Files\Webshots\webshots.scr
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Mustek MDC 3000] D:\WINDOWS\SYSTEM32\Mounter.exe
O4 - HKLM\..\Run: [SCANINICIO] "D:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SearchUpgrader] D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGCOMLIB_1031.dll,InstantAccess
O4 - Startup: Webshots.lnk = E:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = F:\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra button: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\Recycled\1.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yah...nst20040510.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/261ea77...ip/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0D2CAF1-161D-44D7-92A7-530B40F57461}: NameServer = 192.168.20.1 192.168.20.3
O19 - User stylesheet: (file missing)
O23 - Service: Panda Firewall Service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe

And I didn't delete anything because I'm not sure what it all means but if you have any help I will love you for it, I have spent 3 days on the web trying to find the solution with no avail except for the OPERA option.
Thanks and Merry Christmas to you,
Danielle.

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Last Post by Danielle
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Hey Danielle, welcome to DaniWeb! :) All hijackthis logs are supposed to be posted in the Virus forum.

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I am having a Similar problems, like a blank page in Internet explorer but my MSN Messenger works fine. I was advised to use Outlook and now i can view my hotmail. But really need it working in Internet explorer. So am now advised to install Internet Explorer SP2. Which i am doing at this moment.

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Dear Tactile,
To get High Jack This go to the web and down load it for free : if you go to the Virus and other nasties forum you can find the link to it there.
Down load it on your machine and run it and save a copy of the log : it guides you through the process, then post it at daniweb ; but start a new thread for yourself and post your log in the virus forum section to get a good response, the good people will tell you what needs to be removed, I wouldn't touch anything without advice from the experts.

By the way I fixed my IE problems by doing the HJT thing and then by following these steps , try it it might work for you from the MSN customer service:

1. Click ‘Start’, ‘Run’ then type: ‘iexplore’ (without apostrophes)
2. Click ‘Tools’, ‘Internet Options’
3. Under General, click:

a. ‘Delete Cookies’, ‘OK’
b. ‘Delete Files’, ‘Delete all offline contents’, ‘OK’
c. ‘Clear History’, ‘Yes’
d. ‘Settings’, Adjust the amount to 300 MB, ‘OK’

4. Under Security, click ‘Internet’, ‘Default Level’, then ‘Apply’
5. Click ‘Privacy’, ‘Default’, then Apply
6. Under Content, click ‘AutoComplete’, ‘Clear Forms’, ‘Clear Passwords’ then ‘OK’
7. Under Connections, do the following: (skip these if you are using DSL)

a. Select the connection in the Dial-up and Virtual Private Network settings
b. Click ‘Settings’, uncheck all of the checkboxes, ‘OK’
c. Click ‘LAN Settings’, uncheck all of the checkboxes, ‘OK’

8. Under Advanced, click ‘Restore Default’, ‘Apply’, then ‘OK’
III. If the issue persists, please update Internet Explorer.

1. Connect to the Internet
2. Click ‘Start’, ‘Run’, then type: ‘iexplore’ (without apostrophes)
3. Download the updated version of Internet Explorer by going to http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&DisplayLang=en
4. Click ‘Download’

OPTION 2:

1. Connect to the Internet
2. Click ‘Start’, ‘Run’, then type: ‘iexplore’ (without apostrophes)
3. Go to http://www.microsoft.com/downloads/
4. Click on 'Internet Explorer 6 Service Pack 1' then click 'Download' button

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