Hi, I'm new, sorry >.>

anyway, my sister has a problem with her computer. Her computer will not load up past the user sign in screen. She's restarted the computer a few times, with the same result.

I'm not sure if it's a virus or spyware, but her computer's always been slow. If there's any advice for her computer, it would be much appreciated.

Thank you ^^

-signed, The Neko

Recommended Answers

Hi, and welcome,

First lets see if you can boot into safe mode. To do this. Read Here.

http://www.pchell.com/support/safemode.shtml

If you are able to go into safe mode we will …

Jump to Post

*Sorry double post, twitchy finger :)*

Jump to Post

All 7 Replies

Hi, and welcome,

First lets see if you can boot into safe mode. To do this. Read Here.

http://www.pchell.com/support/safemode.shtml

If you are able to go into safe mode we will go from there. If you are able to it is a possiblity that you are infected...

good luck!

-T

Okay, let me see if she can start it up in safe mode. What do I do from there if she can't?

*Sorry double post, twitchy finger :)*

Be a part of the DaniWeb community

We're a friendly, industry-focused community of 1.21 million developers, IT pros, digital marketers, and technology enthusiasts learning and sharing knowledge.