BSoD while starting game

Question

listen_ 0 Newbie Poster

12 Years Ago

Hi,

I recently built a new computer and everything seems to be running smoothly; however, certain games will give me the BSoD upon startup and I'm not sure what the problem is. I'm sure it's hardware but certain games will play. For instance, I'm able to play Skyrim without any incidents whatsoever. However, when I play Portal 2 or Deus Ex: Human Revolution, before the games even load I get a crash. All drivers are up to date.

Here is the report:

BCCode: 124
BCP1: 00000000
BCP2: 86D3B2D4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Servicde pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\minidump\010712-33041-01.dmp
C:\users\tylEr\AppData\Local\Temp\WER-39764-0.sysdata.xml

if you would like the files uploaded please tell me how to add an attachment.

Here is my SYS info:
AMD FX-4100 Zambezi 3.6GHz (3.8GHz Turbo) Socket AM3+ 95W Quad-Core Desktop Processor
ASRock 970 EXTREME3 AM3+ AMD 970 SATA 6Gb/s USB 3.0 ATX AMD motherboard
PowerColor AX6770 1GBD5-H Radeon HD 6770 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP video card
CORSAIR Builder Series CX500 V2 500W ATX12V v2.3 80 PLUS Certified Active PFC Power Supply
G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory
1tb hard drive
windows 7 OS

Thanks.

windows-vista-7-8

Edited 12 Years Ago by listen_ because: n/a

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Latest Post 12 Years Ago Latest Post by Dimefan

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caperjack 875 I hate 20 Questions

12 Years Ago

try blkuescreenviewer to show all bsod you had so far it should show file/files causing the problem .
http://www.nirsoft.net/utils/bluescreenview.zip
unzip and run program copy past log results back here for a look, go to file and save results to post it here

Edited 12 Years Ago by caperjack because: n/a

caperjack 875 I hate 20 Questions

12 Years Ago

dxgmms1.sys
Caused By Address : dxgmms1.sys+7b7f
File Description : DirectX Graphics MMS

above is from the last dump file and it show a conflict with directx .
install latest directx and most up todate Video drivers could help fix it .

check for directx version .
http://www.webcamsoft.com/en/directx.html

directx download .
http://www.microsoft.com/download/en/details.aspx?id=17431

others are all the same and show ntkrnlpa.exe as the problem ,this file is most important in booting and running the system .
http://en.wikipedia.org/wiki/Windows_NT_kernel

also it could be a ram issue so if you can ,download and create a boot disk of memtest86 and boot the laptop to it and let it run for a few hrs to check your ram .it a free program .just click on the free download link to the left .
http://www.memtest86.com/

Edited 12 Years Ago by caperjack because: n/a

caperjack 875 I hate 20 Questions

12 Years Ago

this i just found on the net today ,if memtest comes up with no errors ,,it meant to be done on a computer that is having bsod errors ,i ran it on mine with no ill affects .follow directions carefully .
=========================
you can try and create some by running the driver verifier, which will stress-test your non-MS drivers. If the verifier flags a driver, it will BSOD the system. To re-start,

To run the driver verifier - bring up an elevated administrative cmd/DOS prompt:
START |in search programs and files ,type cmd.exe | right-click on cmd.exe uptop under programs | Run as Administrator | type in " verifier "without the "" & hit enter - the Verifier screen will appear | do the following:

1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes
• Special Pool
• Pool Tracking
• Force IRQL checking
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where Microsoft is not the Provider
7. Click on Finish
8. Re-boot

Edited 12 Years Ago by caperjack because: n/a

caperjack 875 I hate 20 Questions

12 Years Ago

memtest never turned up any errors.
I followed these steps. I did not get any kind of dialog box or notification when I restarted?

actually it was suppose to stress all the non microsoft items you check of to see if one of them cause the computer to blue screen before you got to restart the computer .so i guess that didn't work

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listen_ 0 Newbie Poster · Answer 1 · 2012-01-08T11:19:43+00:00

try blkuescreenviewer to show all bsod you had so far it should show file/files causing the problem .
http://www.nirsoft.net/utils/bluescreenview.zip
unzip and run program copy past log results back here for a look, go to file and save results to post it here

==================================================
Dump File         : 010712-24866-01.dmp
Crash Time        : 1/7/2012 3:39:45 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 0x00000000
Parameter 2       : 0x86b56024
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32492b
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+32492b
Stack Address 1   : ntoskrnl.exe+d1b6d
Stack Address 2   : ntoskrnl.exe+d2997
Stack Address 3   : ntoskrnl.exe+7da6b
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-24866-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 131,072
==================================================

==================================================
Dump File         : 010712-33041-01.dmp
Crash Time        : 1/7/2012 3:01:21 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 0x00000000
Parameter 2       : 0x86d3b2d4
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32492b
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+32492b
Stack Address 1   : ntoskrnl.exe+d1b6d
Stack Address 2   : ntoskrnl.exe+d2997
Stack Address 3   : ntoskrnl.exe+7da6b
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-33041-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 131,072
==================================================

==================================================
Dump File         : 010712-21886-01.dmp
Crash Time        : 1/7/2012 2:28:01 PM
Bug Check String  : 
Bug Check Code    : 0x00000101
Parameter 1       : 0x00000031
Parameter 2       : 0x00000000
Parameter 3       : 0x8d136120
Parameter 4       : 0x00000003
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+def20
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+def20
Stack Address 1   : ntkrnlpa.exe+7ba6f
Stack Address 2   : ntkrnlpa.exe+7b0be
Stack Address 3   : ntkrnlpa.exe+7af6b
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-21886-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,912
==================================================

==================================================
Dump File         : 010712-18704-01.dmp
Crash Time        : 1/7/2012 1:42:01 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 0x00000000
Parameter 2       : 0x862c68fc
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32490b
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+32490b
Stack Address 1   : ntoskrnl.exe+d1bad
Stack Address 2   : ntoskrnl.exe+d29d7
Stack Address 3   : ntoskrnl.exe+7daab
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-18704-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 131,072
==================================================

==================================================
Dump File         : 010712-20139-01.dmp
Crash Time        : 1/7/2012 1:38:01 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 0x00000000
Parameter 2       : 0x86a85354
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+32490b
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+32490b
Stack Address 1   : ntoskrnl.exe+d1bad
Stack Address 2   : ntoskrnl.exe+d29d7
Stack Address 3   : ntoskrnl.exe+7daab
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-20139-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 131,072
==================================================

==================================================
Dump File         : 010712-23166-01.dmp
Crash Time        : 1/7/2012 12:23:11 PM
Bug Check String  : 
Bug Check Code    : 0x00000101
Parameter 1       : 0x00000031
Parameter 2       : 0x00000000
Parameter 3       : 0x8d100120
Parameter 4       : 0x00000002
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+def20
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17713 (win7sp1_gdr.111025-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+def20
Stack Address 1   : ntkrnlpa.exe+7ba6f
Stack Address 2   : ntkrnlpa.exe+7b0be
Stack Address 3   : ntkrnlpa.exe+7af6b
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-23166-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,912
==================================================

==================================================
Dump File         : 010712-23493-01.dmp
Crash Time        : 1/7/2012 12:20:38 PM
Bug Check String  : 
Bug Check Code    : 0x00000101
Parameter 1       : 0x00000031
Parameter 2       : 0x00000000
Parameter 3       : 0x8d100120
Parameter 4       : 0x00000002
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+7b7f
File Description  : DirectX Graphics MMS
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+def20
Stack Address 1   : ntkrnlpa.exe+7ba6f
Stack Address 2   : ntkrnlpa.exe+7b0be
Stack Address 3   : ntkrnlpa.exe+7af6b
Computer Name     : 
Full Path         : C:\Windows\Minidump\010712-23493-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,912
==================================================

Thanks!

listen_ 0 Newbie Poster · Answer 2 · 2012-01-09T01:34:11+00:00

dxgmms1.sys
Caused By Address : dxgmms1.sys+7b7f
File Description : DirectX Graphics MMS
above is from the last dump file and it show a conflict with directx .
install latest directx and most up todate Video drivers could help fix it .
check for directx version .
http://www.webcamsoft.com/en/directx.html
directx download .
http://www.microsoft.com/download/en/details.aspx?id=17431
others are all the same and show ntkrnlpa.exe as the problem ,this file is most important in booting and running the system .
http://en.wikipedia.org/wiki/Windows_NT_kernel

also it could be a ram issue so if you can ,download and create a boot disk of memtest86 and boot the laptop to it and let it run for a few hrs to check your ram .it a free program .just click on the free download link to the left .
http://www.memtest86.com/

I have all the latest drivers(as far as I know) The AMD website says I have the latest video drivers, but I'm not 100 percent sure how to check all my drivers. and I have direct X 11. Should I be using direct x 10? I'm not sure what you mean by the ntkrnlpa.exe error. Could that be causing my problems? I'm about to run memtest, and I will get back to you with those results.

listen_ 0 Newbie Poster · Answer 3 · 2012-01-09T02:08:06+00:00

Ok I'm now running the membest, at one pass no errors have been found. Just to be clear I'm running windows 7 32 bit on a desktop.

listen_ 0 Newbie Poster · Answer 4 · 2012-01-09T04:37:29+00:00

this i just found on the net today ,if memtest comes up with no errors ,,it meant to be done on a computer that is having bsod errors ,i ran it on mine with no ill affects .follow directions carefully .
=========================
you can try and create some by running the driver verifier, which will stress-test your non-MS drivers. If the verifier flags a driver, it will BSOD the system. To re-start,
To run the driver verifier - bring up an elevated administrative cmd/DOS prompt:
START |in search programs and files ,type cmd.exe | right-click on cmd.exe uptop under programs | Run as Administrator | type in " verifier "without the "" & hit enter - the Verifier screen will appear | do the following:
1. Select 2nd option - Create custom settings (for code developers)
2. Select 2nd option - Select individual settings from a full list.
3. Check the boxes
• Special Pool
• Pool Tracking
• Force IRQL checking
4. Select last option - Select driver names from a list
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where Microsoft is not the Provider
7. Click on Finish
8. Re-boot

memtest never turned up any errors.

I followed these steps. I did not get any kind of dialog box or notification when I restarted?

caperjack 875 I hate 20 Questions Team Colleague · Answer 5 · 2012-01-09T05:18:29+00:00

let try system file checker to check for corrupt or missing windows system files .

go to start and open the admin elevated CMD prompt again and type in with out the quotes ,
"sfc /scannow " note the space between C and /

listen_ 0 Newbie Poster · Answer 6 · 2012-01-09T05:18:58+00:00

So any other ideas? I have read a few things about directx 11 not working properly?

listen_ 0 Newbie Poster · Answer 7 · 2012-01-09T05:52:38+00:00

So any other ideas? I have read a few things about directx 11 not working properly?

oops, didn't see your other post. I am scanning now, will post back with results.

listen_ 0 Newbie Poster · Answer 8 · 2012-01-09T06:00:08+00:00

listen_ 0 Newbie Poster

12 Years Ago

the scan did not find any integrity violations.

caperjack 875 I hate 20 Questions Team Colleague · Answer 9 · 2012-01-09T08:06:13+00:00

http://windows.microsoft.com/en-CA/windows-vista/Run-DirectX-Diagnostic-Tool

using direct x diagnostic tool in above link .give it a try ,click on the link in the link above ,using directx diagonist tool to diagnose problems ,im lost for other suggestions

listen_ 0 Newbie Poster · Answer 10 · 2012-01-09T08:44:42+00:00

Yea, I have run that a few times already and it says everything is good to go. thanks.

Bucketheadland 0 Newbie Poster · Answer 11 · 2012-01-09T09:23:18+00:00

I'm having the exact same issue with the same processor. BSOD caused by ntoskrnl.exe. I have repaired windows, reinstalled drivers, and portal 2. When I verify the integrity of the game, one of the files fails to validate but it doesn't say which file failed. After it reacquires the file and I recheck the integrity the same thing happens again. You aren't the only person experiencing this problem. :\

FX4100
Asus M5A97
8G DDR3 1600
Windows 7 64x

Dimefan 0 Newbie Poster · Answer 12 · 2012-01-18T17:11:07+00:00

I'm also having this problem. I upgraded my PC on the weekend and now I can't run certain newer games. I've tried everything I can think of and I'm at my wits end. All I wanna do is play Portal 2!

Here are My Specs:

CPU: AMD FX 4100
Motherboard: Gigabyte 78LMT-S2P
RAM 4GB DDR3
PSU: 550W

Here's a crash report:
On Thu 1/19/2012 6:00:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\011812-17206-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x322493)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85F84434, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System

Any help would be appreciated!

BSoD while starting game

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