Member Avatar for GiddyupGilbert

My issue: For whatever reason I now have 15 updates that won't update. It goes through the process and when rebooting it says "Failure" and goes through the reverting process, then boots to Win 7-64. Later from the Taskbar it will tell me I have 15 downloads and will want to start the reboot process. At that point it hangs at 35%, reboots and the same issue coming up. I've run Malwarebytes, and Norton has not come up with any problems. Thoughts on this appreciated.

Edited by GiddyupGilbert because: Formatting fixed
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A few practical, low-risk steps that commonly fix the “Failure configuring Windows updates. Reverting changes” symptom seen on Win7 x64: start with the automated troubleshooter and a clean boot (these avoid interference from third‑party software), then isolate the failing package by installing updates one at a time as already did. Running the built‑in Windows Update troubleshooting guidance and trying a clean boot are Microsoft’s recommended first moves. (support.microsoft.com)

If that does not clear it, reset the Update components and repair system files. From an elevated Command Prompt, stop the services, rename the update folders (this forces a fresh download), then restart services and run system checks:

net stop bits
net stop wuauserv
net stop cryptsvc
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
ren %systemroot%\System32\catroot2 catroot2.old
net start cryptsvc
net start wuauserv
net start bits
sfc /scannow
chkdsk C: /f /r    (schedule on reboot)

These reset steps and the broader “reset Windows Update components” procedure are documented by Microsoft; after that, run the System Update Readiness Tool (KB947821) for Win7 to fix servicing-store corruption. (learn.microsoft.com)

If a single KB keeps failing, install that KB manually from Microsoft (Download Center or the Update Catalog) so you see any install error codes directly; temporarily disable or uninstall third‑party AV during troubleshooting (re-enable it afterward). To extract error codes quickly, save lines containing hex errors from the WindowsUpdate log:

findstr /c:"0x" %windir%\WindowsUpdate.log > C:\WUErrorCodes.txt

Use the numeric error code to look up targeted fixes or KB articles. (support.microsoft.com)

Notes and cautions: back up important files before running CHKDSK or making folder changes; renaming SoftwareDistribution removes download history and forces re-downloads. If the problem persists after these steps, capture the error codes and WindowsUpdate.log for deeper analysis. (support.microsoft.com)

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Member Avatar for tigerbright

Hi, running this MS tool should solve your update install issue

if implimented and have time kindly note results

Member Avatar for GiddyupGilbert

Thanks for the input Tiger, the MS tool installed, but did not correct the issue. So, here's what I did: Had 16 Updates in the que. I manually downloaded one and it installed successfully. Then went to 2, 3 and 4; all installed successfully. For the last round I tried to install 5, 4 took one failed. I then singularly installed the one successfully that failed when I tried to install 5. I don't know if this tells us anything or not. I reset for automatic downloads, so we'll see what happens when Microsoft sends the next batch. My machine is really clean; took care of the registry, and ran Malwarebytes and Norton in SafeMode. Norton did find about 50 critters, but did expunge them. I did notice at times the Processor shot up to 46% and it seldom does that and the 8 gigs of RAM was at about 26%. I believe my resources are adequate. I would be interested in any further thoughts. Thanks for taking the time to respond, it is appreciated.

Edited by GiddyupGilbert
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