Member Avatar for kricket7_1

Hi everyone!

I just got a brand new windows 7 desktop computer on Friday and all I did was download sims games that I own, avg virus software (the free version), and ccleaner. Saturday night windows did an automatic update of over 123 updates. The next day it said they had failed and it was reverting changes. After forever of waiting on the same screen (hours), I rebooted the computer. Over the course of the next few hours the computer wigged out, shutting itself off, refusing to open applications, blue screening, etc. I did several system restores and finally caught windows trying to do automatic updates as soon as the computer booted. I stopped the auto updates and it stopped crashing temporarily. I left the room and came back to find it had crashed again and was asking for the windows 7 disc to repair. I had a techie friend come over and he ran the repair, removed avg and installed avast antivirus instead. Computer works okay but now I can't get my Internet browsers to work. I have a full connection, not just limited. When I first booted it worked but within two minutes it says no data received. I checked the Internet options and the LAN settings fix, but the proxy box is already unchecked. Any suggestions? If you need specs, tell me how to do it bc I'm not too great at this part of computer knowledge. Thanks for any advice!

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Dani AI

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Browsers showing “no data received” while Windows reports a full network connection generally points away from a broken cable or router and toward the OS network stack, drivers, DNS resolution, or security software blocking HTTP(S). The timing here — large, interrupted Windows Update activity and system instability — raises the likelihood of a corrupted TCP/IP/Winsock layer or a damaged driver bundle. The USB wireless adapter adds another variable (driver/power-management or USB-driver interaction). As suggested, a layered approach (link → IP → name resolution → application) makes troubleshooting more efficient.

Recommended diagnostic sequence (least disruptive first):

  • Verify other devices on the same network can browse to isolate PC vs network.
  • Boot Windows into Safe Mode with Networking to see whether third-party software is interfering.
  • Temporarily disable/uninstall third-party AV/firewall to test whether traffic is being blocked.
  • Inspect Device Manager for network-adapter issues; uninstall the adapter (choose driver removal when available) and reinstall vendor drivers from the PC/motherboard maker.
  • Reset common TCP/IP/DNS state from an elevated Command Prompt (one per line):
ipconfig /flushdns
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew

Additional checks and best practices: run sfc /scannow to repair system files, review Event Viewer (System and Application) and Windows Update history for errors at the time of failure, and turn off USB power-saving for the wireless adapter so it cannot be powered down mid-session. If a reinstall is chosen (as ultimately did), install chipset and network drivers from the OEM first, apply Windows Updates in small batches, verify connectivity after each batch, and avoid running two AV engines at once. The ARP registry tweak posted earlier is unlikely to be the root cause; focus on winsock/TCP-IP integrity, drivers, and logged update failures (as noted by and ).

Recommended Answers

All 11 Replies

Member Avatar for NardCake

It might not be working for a variety of reasons. What error does the browser give specifically? Also are you sure your computer is connected?

Member Avatar for kricket7_1

I pulled up the network center and its connected fully. I don't know of any other way to check.
The error on google chrome is "no data retrieved". I have a USB wireless plug in and that's how I get my Internet. I'm going to try using an Ethernet cord tonight and see if get it that way. My computer is just so far from the router that I was trying to go wireless.

Member Avatar for caperjack

maybe its just too far and keeps loosing the connection ,if you right click o nthw wireless icon in the right lower corner by the clock ,click on trouble shhot problems and see what happens

My computer is just so far from the router that I was trying to go wireless.

Member Avatar for kricket7_1

Well I got rid of the wireless connector and plugged in an Ethernet cord and it still didn't work. Said it was connected like before but nothing. So I googled and found something that fixed it. In case anyone has this issue, here is what I did:

Click the Start button. Select All Programs > Accessories. Right click Command Prompt and click Run as administrator. Type regedit.exe and press enter.
Go to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters
Right click this entry and select New Dword.
Rename the new entry ArpRetryCount (leave it set to 0 by default).
Restart the computer.

Member Avatar for gerbil

Kricket... you have a brand-new computer, a brand-new installation of W7, and it's a struggle already. Reload W7, and choose your updates, not leave the sys setting of Auto. I think the second paragraph here .... http://technet.microsoft.com/en-us/library/cc957526.aspx
..is germaine.

Edited by gerbil
Member Avatar for CimmerianX

Arp retry should have nothing to do with this.

If network shows connected then layer 1 is ok.
CAn you ping your own IP?
Can you ping the IP of the gateway?
Can you ping beyond the gateway to 4.2.2.1?
Can you ping by fqdn? (i.e. ping www.yahoo.com)

Member Avatar for kricket7_1

Yeah apparently the reboot allowed it to come up and I connected to one website, but then it linked out again. The weird thing is I was on Facebook and it stayed fully functional until I closed the browser even though I couldn't access other websites. Can you explain how to ping?

Member Avatar for gerbil

Oh, sod the code detector. I cannot be bothered with it, with one line code.

Member Avatar for caperjack

to ping ,open the same admin promt you did before ,and just type in ,ping www.google.com ,hit enter

Member Avatar for CleoTek

First question, were you able to connect out of the box?

Is there more than one antivirus running? ie. windows defeneder and avast, etc

Have you tried a system restore to a date prior to the windows update?

Member Avatar for kricket7_1

I was able to connect out of the box, I had windows defender and avg running, I did a system restore but it wouldn't fix it. I ended up reinstalling windows and the drivers and that fixed everything. What I think happened was uring the initial windows updates my computer was automatically set to shut down after 45 minutes of inactivity. I think it shut down during the updates and that screwed everything up. If all else fails, just reinstall I guess!

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