I'm not sure what the problem is and don't know what info you even need to figure this out, but my laptop is only able to properly shut down about 20% of the time. The rest of the time, it shows the Shutting Down screen and waits forever, then either restarts itself (and gives me a "Windows encountered a serious error" message when it boots back up) or I get the dreaded Blue Screen Of Death that tells me that drivers or hardware is probably improperly installed on my computer. It's a Windows 7 computer. Some of my ideas are:
-I've been updating my AMD drivers from their website. There's an AMD driver update available when I use Windows Update, but when I installed it, it's impossible for me to see pictures anymore, so I used System Restore to undo that update and just do the updates right from AMD.
-Shockwave & Flash videos are constantly giving me problems when I use Firefox. I use Firefox because I can never even see videos in IE (it's just a black box where the video should be). This could be an unrelated problem.
Does anyone have any ideas? Your feedback/advice would be greatly appreciated!!!