Member Avatar for thehill

I have an IBM T30 laptop running win 2000 pro SP3. Every time I open IE the windows installer program pops up for just a split second about 3 or 4 times. It also does it when I open some programs but not all programs. How do I get rid of this? What other info do I need to post to get help? Thanks

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  • Latest Post Latest Post by FatCamel

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Short diagnosis and plan (builds on ’s observation): the brief msiexec popups are almost always Windows Installer’s self‑repair (install‑on‑demand) starting because an advertised entry point (shortcut, COM registration or a per‑user registry key) is missing or damaged. The many Perflib entries are a separate, performance‑counter issue filling the log. The usual troubleshooting flow is: capture the MsiInstaller events, map the product GUID to a product, then repair/uninstall or fix the missing per‑user resource. (winhelponline.com)

Practical diagnostic steps (non-destructive first): reproduce the symptom, open Event Viewer and filter for MsiInstaller to capture the product GUID; map that GUID to a product name (WMIC or by inspecting the Installer cache/Uninstall registry) and then decide whether to repair or remove. Example commands (replace {GUID}):

wmic product where "IdentifyingNumber='{GUID}'" get Name,Version
msiexec /x {GUID}        (uninstall)
msiexec /fa {GUID}       (force re-install/repair)

Use verbose logs if needed. (docs.docker.com)

Common fixes and safer workarounds: if the event points to a per‑user (HKCU) resource, either let the app run once as that user so it creates the key, create the missing key from a known good account, or reinstall the app per‑machine (ALLUSERS) so the setting isn’t user‑scoped. Creating a normal (non‑advertised) shortcut to the EXE will also stop the installer from being invoked while validating the real fix. The old Windows Installer CleanUp Utility (mentioned by ) was retired by Microsoft — use the Program Install and Uninstall troubleshooter or msiexec repair/uninstall instead. Back up the registry before edits. (stackoverflow.com)

Perflib (PSched) noise: those errors usually mean a performance DLL or its registry Performance subkeys are referenced but the DLL is gone or the keys are stale; Microsoft’s KB shows removing the stale Performance entries or reinstalling the component as the fix. If the Perflib events aren’t impacting functionality they can be suppressed after correcting or removing the orphaned performance keys — always export the keys first. Also follow ’s general advice to keep the OS updated (apply the latest service pack/updates available for the platform). ()

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Member Avatar for kc0arf

Hello,

Do your Event Viewer logs (Start --> Run --> compmgmt.msc) hint of what might be triggering the installer to activate? Is it consistant on what programs the installer opens on?

I am wondering if you are having the .cat file problem where the permissions are all messed up.

Let us know,
Christian

Member Avatar for MAD_DOG

Hey man I also would recommand getting SP4 dude your way behind in updates.

Member Avatar for thehill

Hello,

Do your Event Viewer logs (Start --> Run --> compmgmt.msc) hint of what might be triggering the installer to activate? Is it consistant on what programs the installer opens on?

I am wondering if you are having the .cat file problem where the permissions are all messed up.

Let us know,
Christian

The application log is full of messaes: There are 8-10 msinstaller messages.
Here is what I found in the event logs listed as a warning for msinstaller:

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete', component '{34676FDC-D99E-406E-9748-FBEB885B7FAD}' failed. The resource 'HKEY_CURRENT_USER\Software\BasicScript Program Settings\MSVM\Locale\MsvmLocale' does not exist.

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete' failed during request for component '{6D3F24CB-D597-470F-9C63-FC40C475FB1B}'

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete' failed during request for component '{6D3F24CB-D597-470F-9C63-FC40C475FB1B}'

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete', component '{34676FDC-D99E-406E-9748-FBEB885B7FAD}' failed. The resource 'HKEY_CURRENT_USER\Software\BasicScript Program Settings\MSVM\Locale\MsvmLocale' does not exist.

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete' failed during request for component '{BD7FE369-668D-4220-9FE7-9B1F316BD502}'

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete', component '{34676FDC-D99E-406E-9748-FBEB885B7FAD}' failed. The resource 'HKEY_CURRENT_USER\Software\BasicScript Program Settings\MSVM\Locale\MsvmLocale' does not exist.

Failed to connect to server. Error: 0x80004001

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete' failed during request for component '{3A77B713-67B8-4D04-88B8-885CE809747E}'
Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete', component '{34676FDC-D99E-406E-9748-FBEB885B7FAD}' failed. The resource 'HKEY_CURRENT_USER\Software\BasicScript Program Settings\MSVM\Locale\MsvmLocale' does not exist.

Detection of product '{21D95F24-917B-4813-97B5-AF364AD23BAD}', feature 'Complete', component '{34676FDC-D99E-406E-9748-FBEB885B7FAD}' failed. The resource 'HKEY_CURRENT_USER\Software\BasicScript Program Settings\MSVM\Locale\MsvmLocale' does not exist.

Also in this log are hundreds of these perflib messages:

The Open Procedure for service "PSched" in DLL "C:\WINNT\system32\pschdprf.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.
The Open Procedure for service "PSched" in DLL "C:\WINNT\system32\pschdprf.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

The Open Procedure for service "PSched" in DLL "C:\WINNT\system32\pschdprf.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

What does this tell me?

Member Avatar for FatCamel

I had a similar problem with photo gallery here is how I fixed the problem:

goto and download the Windows Installer CleanUp Utility select the program that is giving you the problem and click remove.
Good luck

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