Member Avatar for Meundies

Ok. I had installed this brand new DVD burner, couldnt get windows to recognize it...took it to Best Buy and they said it was the IDE cables. I changed them...now windows shows the DVD drive in My Computer and in BIOS. When i put a CD in and try to open it, the computer basically freezes up for a few minutes, then coms back to life, and the CD never gets accessed. My old CD burner works just fine, and i tried reconnecting the cables, not sure what else i can try. The DVD burner is brand new, not refurbished, its a Pioneer. Any help would really be appreciated!

  • 3 Contributors
  • 2 Replies
  • 196 Views
  • 1 Day Discussion Span
  • Latest Post Latest Post by maui_mallard

Dani AI

Generated

Summary and targeted troubleshooting for the Pioneer burner issue described by . The drive being visible in BIOS but causing the system to hang for several minutes when a disc is inserted points to one of a few repeatable causes: physical cabling/jumper/power problems, transfer-mode or driver/filter conflicts in Windows, or a defective unit. and made useful observations about transfer mode and updates; the checklist below adds concrete, prioritized steps to isolate the fault.

  • Physical checks first: power the PC down and confirm the burner has a good Molex connector (try a different one), use an 80-conductor IDE cable and place the burner on the cable’s end connector (set jumpers to Master if it’s the only device on that cable), or temporarily remove the old drive and test the new burner as the sole device. Swapping the new drive into a different machine (or swapping the old drive into this machine) quickly rules in/out a DOA drive or motherboard/cable/power issue.

  • Windows-level checks: if BIOS sees the drive but Windows hangs, remove third‑party CD tools (Nero, Alcohol, Daemon Tools), boot into Safe Mode to test access, and in Device Manager uninstall the Secondary/Primary IDE channel(s) (Windows will reinstall them on reboot) to clear a stuck PIO state. If Explorer still times out, check Event Viewer for driver or I/O timeouts.

  • Registry filter and firmware: corrupted CD/DVD UpperFilters/LowerFilters often block access. Back up the registry, then inspect the CD/DVD class key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and remove UpperFilters/LowerFilters only if present. Also verify (via Pioneer’s support pages) whether a firmware update applies to this exact model; firmware can fix read/compatibility bugs but only install firmware from the manufacturer.

If all of the above fail and the burner behaves the same in another PC, proceed with an RMA. If it works elsewhere, focus on motherboard chipset drivers and BIOS updates for the original machine.

Recommended Answers

All 2 Replies

Member Avatar for TT4Titans

Go to control panel perfomance and maintenance if it's not set to classic veiw if set to classic to hardware - device manager then ide ata/atapi controller then check that your controllers are set to DMA.

then go to pioneers web site and see if there is a firmware update.

Member Avatar for maui_mallard

Have you doen any windows updates lately??? There might be anupdate for you new drive in windows Update....each time I got to get Updates I go to th website and use the custom and I see the updates fot certain hard ware in my PC

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.