Member Avatar for illtrixtaj

receiveing a BSOD whenever i try to shut down my computer

wondering if anyone could tell me what driver is causing it (its an IRQL not less or equal error)

here's the minidump:

Mini041507-02.zip (15.18 KB)
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Dani AI

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Quick, practical plan to find the cause of the shutdown BSOD (ties to comments from , , and ).

If you want useful help, repost a readable minidump plus a short environment summary (OS edition and service pack, recent installs/updates, and any security or vendor-supplied imaging software). For XP: enable small memory dumps (System Properties → Advanced → Startup and Recovery → Settings → Write debugging information → Small memory dump), reproduce the crash, then grab the files from C:\Windows\Minidump. Compress with a standard ZIP (right‑click → Send To → Compressed (zipped) Folder) so helpers can open it. Include the full STOP code text that appears on the blue screen when you can — that’s often the first useful clue ( asked for this).

Quick ways to read the dump (for ): use a lightweight GUI reader for a first look, then use WinDbg for a precise analysis. In WinDbg set the Microsoft symbol server and run an automated analysis:

.sympath SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
.reload
!analyze -v

This will show the probable faulting module and a stack trace. Post the top-level output (not the whole dump) and the module name if you want targeted help.

Isolation checklist (work through in order):

  • Boot Safe Mode and try a shutdown. If it stops crashing, suspect third‑party drivers/services.
  • Do a clean boot (msconfig → hide Microsoft services → disable others) to narrow down the offending service.
  • Temporarily remove or update third‑party software that interacts with devices (imaging suites, device vendor drivers, antivirus/firewall) — ’s point about removing vendor imaging software is a reasonable test.
  • Roll back or uninstall recent Windows updates if the problem began after patches (Add/Remove Programs → Show Updates).
  • Use Driver Verifier on non‑Microsoft drivers to force a crash that names the bad driver; be prepared to boot Safe Mode to reset it with verifier /reset if needed.

If WinDbg points to a specific .sys, check that file’s properties (vendor/date/version) and search for updated drivers from the hardware vendor. If these steps fail, post the small dump’s !analyze -v output and a brief list of recent installs/updates and someone will take a closer look.

Recommended Answers

All 10 Replies

Member Avatar for dcc

Please list the error code, my winrar free trial expired and I'm not interested in pursuing it at this time.

Member Avatar for gerbil

that is .dmp file that you zipped up. how to read that??

Member Avatar for dcc

The icon that is shown is for WinZip, I have WinZip and it tells me that I may need another tool to open that file.

Seriously...if you wish to get some help here just provide us with the error message.

Member Avatar for illtrixtaj

i dont use the computer any longer so

i think the zip wont open because i zipped it using winrar, ill use windows and repost it


sorry for the annoyance!


here it is:

Mini041507-02.zip (15.21 KB)
Member Avatar for Nestea

Are you using Vista? please not...
and any Sony devices? or picture package?

you do not need WinRAR to open .rar files.

Member Avatar for illtrixtaj

both sony and picture package, theyre both made by sony

Member Avatar for Nestea

try it here.
delete Norton and install any other but that one.

Member Avatar for illtrixtaj

try it here.
delete Norton and install any other but that one.

the machine with the problem is running XP home

Member Avatar for Nestea

well I've read a little bit on the net.
but long story short this guy
http://www.techspot.com/vb/topic74923.html
deinstalled it (sony software) at the end.
it was stated that some win hotfix could be the cause.
maybe you'll find something on sony.com, I doubt

if you do not use it, deinstall it, if you do use it deinstall every april hotfix (5/april-10; 1/april-3) separately and reboot each time. as it will crash let the pc boot and shut it down again to see if it is gone. if not deinstall the second one and so on.

edit:
931784
930178
932168
931261 probably the badass
925939

925902

Member Avatar for illtrixtaj

thanks a lot


your work is appreciated

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