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Soooo I unfortunately had to close my coworking space, DaniPad, for who knows how long. #coronavirus

With no income, I want to temporarily suspend the $600/mo we are paying for business-class Verizon Fios. The online portal says you have to call on the phone to make these kinds of account changes. The phone has a recording that says that, due to the pandemic, no one is staffing the phone lines for account changes.

I can't afford this!

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  • Latest Post Latest Post by Reverend Jim

Dani AI

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For : practical steps that create verifiable records and raise the chances of a temporary relief.

Start by collecting everything: account number, the service address, your contract or service agreement, proof that the space is closed (lease notice, signage photo, local orders), and timestamps of every contact attempt. Follow the advice from and send one piece of written notice by certified mail with return receipt requested — that gives a timestamped record the carrier must acknowledge.

Try several contact channels in parallel. Use the business-account chat or email, a social media DM to the company account, and the phone if you must. In every contact be concise: state the exact request (temporary suspension or hardship credit), the desired effective date, and ask for a written confirmation or case/ticket number. Ask explicitly to be transferred to the business-retention or escalation team and note the agent name and time. Keep screenshots and saved messages.

If you cannot get an agreed suspension, consider these measured escalations: (a) send certified letter to corporate requesting account suspension and keep copies; (b) ask about downgrading or moving to a cheaper plan; (c) check termination and equipment-return rules before disconnecting to avoid unexpected fees; (d) if unresolved, file a complaint with your state consumer protection office or public utilities commission and preserve all records. Do not stop automatic payments without a clear plan — document every step and consider legal advice if you expect prolonged non-cooperation.

Member Avatar for Reverend Jim

Registered letter perhaps? Anything that you can use to legally prove you gave them notice should do.

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