Member Avatar for Cẩm

Hi there!
I am working on my company site hanoiguide.net. In a few days ago, i have found out sitemap.xml file is error and un-useable. I cann't re-update sitemap. Because i don't have hosting account information. Unfortunately, I have no way to get hosting account information from my boss. My question is Can i do something to make my site rank highly on google SERPs with the particular keywords?

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  • Latest Post Latest Post by Hemanth Malli

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For : if the sitemap cannot be updated because hosting credentials are unavailable, a few remote checks and temporary workarounds can reduce risk and make a clear request to the person who controls the host.

First, confirm what the server actually returns and whether the XML is well-formed. From any machine run:

curl -I https://hanoiguide.net/sitemap.xml
curl -s https://hanoiguide.net/sitemap.xml | head -n 40

A 200 response plus a readable XML header usually means the file itself is OK; 4xx/5xx responses or garbled XML show a server-side problem that requires host access. Common causes include invalid XML/encoding, the file being served with the wrong Content-Type, a gzipped file sent without correct headers, or URL mismatches (http vs https, www vs non-www).

If direct host access is required, gather the minimum credentials or routes to resolution rather than full account takeover: check for hosting emails in company mailboxes, inspect nameservers (to identify the host), or request a temporary FTP/cPanel user or DNS access so the site can be verified in Google Search Console via a TXT record. A short, clear request the site admin can use:

Subject: Request — quick access to fix sitemap.xml (hanoiguide.net)

Please provide either:
• temporary FTP/cPanel user with upload rights for /public_html, or
• DNS access to add a TXT record (for Search Console verification).

This is needed to repair sitemap.xml (currently returning an error) so Google can crawl the site correctly.

While access is being arranged, focus on SEO actions that don’t need hosting changes: strengthen external links, optimize business listings (Google Business Profile), and publish supporting content on third-party platforms. As and noted, sitemap/robots references and cPanel are where the fix usually lives; the steps above explain how to diagnose the exact fault and how to request the minimal access needed to repair it.

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Member Avatar for Dani

If your sitemap.xml file is erroring out, you'll want to make sure that you aren't linking to that sitemap from your robots.txt and you'll also want to make sure that it isn't listed in your Google Webmaster Tools.

Member Avatar for Hemanth Malli

Hi,

Sitemap error can rectify in c-panel itself. So, without having the hosting details unable to solve it.

For this issue you should have to go for few settings on robots.txt file.

Edited by Dani because: Plug snipped
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