Member Avatar for tomtomtom3

Hi

My laptop froze the other night, and wouldn't respond to anything i did, and so i had to manually take out its battery to turn it off. I think it froze again once i restarted it so i took out the battery a second time.

Now, i cant get to the desktop at all, my laptop keeps restarting.

What happens is that i get this screen below:

[IMG]http://i136.photobucket.com/albums/q183/lykomgz1/blackwriting.jpg[/IMG]

No matter which option i choose, i don't get past this screen:

[IMG]http://i136.photobucket.com/albums/q183/lykomgz1/reach.jpg[/IMG]

This screen is on for about 3 seconds and then the laptop restarts itself, and begins this cycle again.

Much thanks in advance to anybody who can help

Thanks.

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  • Latest Post Latest Post by apadilla06

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A concise troubleshooting path that ties together the helpful suggestions already posted by , , , , and and adds a few practical diagnostics to determine whether this is a hardware fault or a boot-time software/driver failure.

First, capture the failure instead of letting the machine immediately reboot. On most Windows-era laptops the Advanced Boot Options (press F8 at power‑on) include "Disable automatic restart on system failure"; enable that so any Blue Screen will stay onscreen and show a STOP code and any reported driver/filename. Enabling boot logging (also in the F8 menu) writes C:\Windows\ntbtlog.txt which helps identify a driver that failed to load.

If the STOP code or boot log points at storage/boot drivers or the boot manager, run the Windows Recovery Environment (Repair tools → Command Prompt) and try these commands:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
chkdsk C: /f /r
sfc /scannow

Run them from WinRE (or Recovery Console) so changes apply to the offline Windows installation. Also try Startup Repair and a System Restore from the same recovery menu before attempting reinstall.

For hardware isolation: run a full memtest86+ pass (bootable USB/CD) to look for intermittent RAM errors, and run the drive vendor’s bootable diagnostics or a SMART test to rule out failing media. If fans/heatsink are clogged or thermal paste has failed, thermal shutdowns can cause reboots — inspect/clean cooling if comfortable doing so, but avoid voiding warranty.

Before any destructive work, create a copy of important files (boot a Linux live USB or a rescue disk and copy the data). If the logs show a specific driver file or STOP code, that points the repair (driver reinstall, disk repair, or hardware replacement). If uncertainty remains, professional diagnostic service is recommended to avoid data loss.

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All 8 Replies

Member Avatar for kako13

Hi

My laptop froze the other night, and wouldn't respond to anything i did, and so i had to manually take out its battery to turn it off. I think it froze again once i restarted it so i took out the battery a second time.

Now, i cant get to the desktop at all, my laptop keeps restarting.

What happens is that i get this screen below:

[IMG]http://i136.photobucket.com/albums/q183/lykomgz1/blackwriting.jpg[/IMG]

No matter which option i choose, i don't get past this screen:

[IMG]http://i136.photobucket.com/albums/q183/lykomgz1/reach.jpg[/IMG]

This screen is on for about 3 seconds and then the laptop restarts itself, and begins this cycle again.

Much thanks in advance to anybody who can help

Thanks.

Hi,
This issue can be related to memory. If the computer have two memory stick please remove one and see what happen then to the same for the other stick. Also, you might try to run any live Linux Distro like Knoppix and see what happen.

Hope it help!

Member Avatar for ericchoo

Yup, I totally agree on that. Sometimes the memory might give these issue. I just experience once, with the memory problem, it cannot finished loading the computer as well. try with kako13, should be able to resolve your issue.

If that still cannot, maybe your computer is over heat and resulted the issue.

Member Avatar for aymbt

Ok,,, I have just had this happen to me very recently.. what was happening to me was that my wireless card software got screwed up when i had to hard start after a freeze. try booting up with your wireless turned off. if you get further then uninstall your wireless software then connect to a lan-line download the latest and greatest.
the laptop i had the problem with was a sony viao.

Member Avatar for sittas87

Hi there
what happens when you go into windows by using safe mode?does it perform a freeze?... if you can go into safe mode then go into event viewer and see if you can find anything unusual.
furthermore run a chkdsk on your machine by using recovery console
?

Member Avatar for erco

I had this problem - removing an SD Card plugged into the Reader during boot stopped the problem. pop it back in when "Windows 7 is Starting"

Member Avatar for KakieAmigo

i dont have a SD card plugged in, it just continuously restarts by it self over and over again, i did all the options in F2 and F12 when it showed the icon of Dell... but it doesn't work.. what'll do T^T.. HELP!!

Member Avatar for KakieAmigo

i dont have a SD card plugged in, it just continuously restarts by it self over and over again, i did all the options in F2 and F12 when it showed the icon of Dell... but it doesn't work.. what'll do T^T.. HELP!!

Member Avatar for apadilla06

Unplug the power cord to the laptop. Remove battery. Hold the power button down for 60 seconds and release. Without re inserting the battery, plug the power cord, and boot up. This will isolate if it's a bad battery or not.

Edited by apadilla06
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