I have a Vaio SZ110 Notebook with XP home. It is about a year and a half old. A few months ago it was accidentally dropped on the CD drive and although it broke the cover, the door will still open. When I click on my computer though, the drive isnt recognized. I ignored this up until today thinking simply that it was broken. Randomly, the drive re-installed itself today letting me know new hardware was installed and ready to use. I allowed the system to re-boot, and after the windows loading screen appeared the screen went black for several minutes. Thinking it had froze, I held the power button and manually restarted it, choosing to re-start with the last known good configuration. It booted to the black screen again, only this time I allowed it time and after 5 minutes, I was able to log in, and then sat at my desktop background with no icons or task bar. 5 minutes later, they all appeared though some programs would not open.

I restored the system to yesterday, but it does not seem to have fixed it. Program take 5-10 minutes to open if at all, but work properly once they do. Its running very unstably and crashes often forcing me to wait as long as 20 minutes to restart.

I read through a few threads on here and ran the event viewer which turned up a cdrom error every few seconds:

Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 11
Date: 1/16/2008
Time: 4:02:35 PM
User: N/A
Computer: TANNER
Description:
The driver detected a controller error on \Device\CdRom0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 02 68 00 01 00 b8 00 ..h...¸.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 8e a0 04 00 00 00 00 00 ......
0030: ff ff ff ff 02 00 00 00 ÿÿÿÿ....
0038: 40 00 00 c4 02 00 00 00 @..Ä....
0040: 00 00 0a 12 48 00 00 00 ....H...
0048: 00 00 00 00 88 13 00 00 .......
0050: 80 01 2d 87 58 e8 c0 85 .-XèÀ
0058: 00 00 00 00 08 80 cf 85 .....Ï
0060: 02 00 00 00 00 00 00 00 ........
0068: 25 00 00 00 00 00 00 00 %.......
0070: 00 00 00 00 00 00 00 00 ........
0078: 70 17 04 17 00 17 00 17 p.......
0080: 08 17 00 17 3e 17 00 17 ....>...
0088: 00 17 00 00 00 00 00 00 ........


There are tons of error messages from explorer.exe, almost daily:


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/8/2008
Time: 12:23:32 AM
User: N/A
Computer: TANNER
Description:
Faulting application explorer.exe, version 6.0.2900.3156, faulting module unknown, version , fault address 0x02dd4680.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 33 31 35 36 20 00.3156
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 32 64 fset 02d
0050: 64 34 36 38 30 d4680

I backed up my documents on a USB drive, but I dont have the space to save all of my pictures, videos, ect. I will buy an external hard drive if I need to reformat, but I would like to do that as a last resort. Can someone please give me any ideas?

Dani AI

Generated

Given the drop to the optical bay and the repeated CdRom controller errors in the event log, the optical drive is the leading suspect. As noted, Windows can hang while repeatedly trying to initialize a failing device; that will delay the shell, trigger explorer crashes, and make programs take minutes to start. Backing up irreplaceable media to an external hard drive should be the immediate priority before any repair or recovery attempt.

Non‑destructive troubleshooting steps: boot the machine into Safe Mode (press F8 at startup). A fast Safe Mode boot makes a hardware/driver problem more likely than core OS corruption. From Safe Mode, use Device Manager to disable or uninstall the CD/DVD device, then reboot normally; if the boot stall and controller errors stop, the drive is effectively confirmed faulty. If Device Manager can’t be reached, try Safe Mode with Command Prompt or set the BIOS to ignore the optical bay. Physical removal of the drive is a definitive test but consult the service manual or a technician to avoid warranty/connector damage.

Repair options for explorer.exe and slow startup: schedule chkdsk C: /f /r to check disk integrity and run sfc /scannow to restore corrupt system files (SFC needs the XP install source or i386 files). As suggested, a reinstall will fix a corrupted shell, but an in‑place “repair install” (requires matching XP media) or the vendor recovery partition preserves personal files and should be tried before a full wipe. Registry cleaners and defrag may help responsiveness slightly but rarely fix hardware‑triggered hangs.

Extra diagnostics and final notes: check HDD S.M.A.R.T. and run Memtest86 to rule out failing disk or RAM (both can cause explorer crashes). Replacing the laptop optical drive or using an inexpensive external USB DVD drive is a common, low‑cost fix. Ensure a complete external backup of photos/videos before any destructive recovery.

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meant to include that I have virus protection.

Is the cdrom issue causing these problems? It seems like it is my registry which I dont know how to fix without doing a full reformat.

Also, it has been a long time since I have updated windows. However, I cannot download the SP's because IE will not open.

Just found automatic updates have been on and all SP's are installed. IE finally ended up opening.

Should I try registry mechanic or install windows restore only? Im updating and running adaware now. I doubt it will help, but its been a while.

I searched and tried to find the driver for my CD rom drive, but all I could find was an update for it, which I didnt think was right.

I ran glarysoft registry repair from download.com, seemed to be the highest rated which "fixed" nearly 700 problems. Adaware found 28 issues, all of which were tracking cookies. I am defraging my HDD now.

All of this seemed to help. Programs are opening slightly faster and it has been several hours since the last crash.

Still, I would appreciate some input.

ttt

if you can get online while the pc is up do a windows updat, then restart, if that fails I suggest you do a reinstall of XP, do you have the win XP cd, explorer is currupted and olny a reinstall can fix it, restart the laptop, go into the bios and set the boot order to cd then HDD, pop the cd in and do a reinstall

Thank you for the reply. I dont have an xp cd as my laptop has a partition to re-format from. Can you give me instructions on how to do this?

Your CD ROM is almost certainly causing this as evidenced by the event viewer errors. I would remove it at least temporarily and plan on replacing it.
The Sony site is easy to navigate and has a link to using the recovery partition.

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