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Hi Everyone

Hope this is the right forum for my problem, if not perhaps you could redirect me?

Whenever I attempt to burn a CD my computer totally freezes, failing to respond to CTRL+ALT+DLT, so I have to turn power off. I'm using iTunes, but have tried Windows Media Player also - same result. I have successfully burnt disks in the past but I never know whether it will be successful or not so I've wasted a lot of CDs.

I don't get any error message - it appears to start by checking playlist then initializing disk and then it freezes. I've checked all sorts of settings on computer (to be honest don't know what they all mean) - so I need idiot speak please!

Have run CD diagnostics - no problems show there.

I'm using AMD Athlon(Tm) XP 2000+, 1.67 GHz 224 MB of RAM, Microsoft Windows XP Home Edition, SP2, Modem: Intel(R)536EP

Hope someone can help, thanks.

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Last Post by imanzano
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well,i would add a bit more ram to the computer .like another 512meg at least ,have you tried to burn a music cd with some other form of burning software like Nero,

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Uninstall the CD in Device manager and reboot.
It's possible the drive is dead.

DVD/CD-ROM drives: HL-DT-ST DVD-ROM GDR 8162B and LITE-ON DVDRW SOHW-812S do I uninstall both of these. When I reboot are they reinstalled? What would cause the drive to be dead?

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DVD/CD-ROM drives: HL-DT-ST DVD-ROM GDR 8162B and LITE-ON DVDRW SOHW-812S do I uninstall both of these. When I reboot are they reinstalled?

YES

What would cause the drive to be dead?

the Laser is the usual cause of a bad cdrom /dvd drive ,fails to read a cd/dvd

and get some more ram!!!

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YES
the Laser is the usual cause of a bad cdrom /dvd drive ,fails to read a cd/dvd

and get some more ram!!!

As computer freezes when burning CDs and not playing them or importing from them, are these solutions still relevant? Sorry if I appear! slow on the uptake but I know I'm not a technical wizard. I've just optimized the virtual memory on computer would this help? Computer does freeze 2/3 times a day whilst browsing also, but it's guaranteed to freeze when I try to burn a CD!

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As computer freezes when burning CDs and not playing them or importing from them, are these solutions still relevant? !

not necessarly you asked what makes a cdrom bad ,i answered ,
as to the freezing of the computer you have other issues ,not likely caused by the cdrom if it freezes for or five times a day it could be a bad stick of ram ,bad harddrive ,bad motherboard ,bad cpu ,bad power supply ,bad video card ,corrupt windows ,should i keep going !!!
start with ram ,if you have a computer with a burner that works ,download memtest86 program .and create a bootable cd,boot computer to it and check the ram .

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DVD/CD-ROM drives: HL-DT-ST DVD-ROM GDR 8162B and LITE-ON DVDRW SOHW-812S do I uninstall both of these. When I reboot are they reinstalled? What would cause the drive to be dead?

Yes. Uninstall both. They will be reinstalled when you reboot.
I think this is the place to start,as a bad laser would just fail to burn or read, not crash your computer.
Open Control Panel/Admin Tools/Event Viewer and look for red marks under System and Applications for clues to your other problems.
You seem to have many problems, and we need to figure out the cause to advise you.

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Yes. Uninstall both. They will be reinstalled when you reboot.
I think this is the place to start,as a bad laser would just fail to burn or read, not crash your computer.
Open Control Panel/Admin Tools/Event Viewer and look for red marks under System and Applications for clues to your other problems.
You seem to have many problems, and we need to figure out the cause to advise you.

Have checked Application Log and System Log - system log shows quite a few errors - majority of them as follows:-
Source: Service Control Manager
1. Description: Security Centre Service terminated with the following error %%16389
2. Description: Timeout (30000 milliseconds) waiting for a transaction response from the ws(or z?)csvc service
3. Description: The IMAPI CD-Burning COM Service failed to start due to the following error:- The service did not respond to the start or control request in a timely fashion
4. Description: Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM service to connect
5. Description: The Application Layer Gateway Service service failed to start due to the following error:- Service did not respond to start or control request in a timely fashion.

Source: DCOM
1. Description: The server (0002DF01-0000-0000-C000-000000000046) did not register with DCOM within required timeout
2. Description: DCOM got error "Service did not respond to start or control request in timely fasion" attempting to start service iPod Service with arguments " " in order to run server.

The Application Log showed errors as:-
Source: Ci, Category CI Service, couldn't get any more information about this error as
when scrolling down looking for other errors all events in the application log disappeared and it was empty. I then got a message saying the Event Log file was corrupt (or was it Application Log? sorry I've read that much info I'm suffering from overload). It may have been corrupt Application Log as this then showed a red cross over it. This has happened in the past and it does eventually repopulate.

Error messages do give a link to Microsoft but I've found the information very technical, or non-existent.

I do seem to have many problems on this computer!

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Have checked Application Log and System Log - system log shows quite a few errors - majority of them as follows:-
Source: Service Control Manager
1. Description: Security Centre Service terminated with the following error %%16389
2. Description: Timeout (30000 milliseconds) waiting for a transaction response from the ws(or z?)csvc service
3. Description: The IMAPI CD-Burning COM Service failed to start due to the following error:- The service did not respond to the start or control request in a timely fashion
4. Description: Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM service to connect
5. Description: The Application Layer Gateway Service service failed to start due to the following error:- Service did not respond to start or control request in a timely fashion.

Source: DCOM
1. Description: The server (0002DF01-0000-0000-C000-000000000046) did not register with DCOM within required timeout
2. Description: DCOM got error "Service did not respond to start or control request in timely fasion" attempting to start service iPod Service with arguments " " in order to run server.

The Application Log showed errors as:-
Source: Ci, Category CI Service, couldn't get any more information about this error as
when scrolling down looking for other errors all events in the application log disappeared and it was empty. I then got a message saying the Event Log file was corrupt (or was it Application Log? sorry I've read that much info I'm suffering from overload). It may have been corrupt Application Log as this then showed a red cross over it. This has happened in the past and it does eventually repopulate.

Error messages do give a link to Microsoft but I've found the information very technical, or non-existent.

I do seem to have many problems on this computer!

I've uninstalled CD-ROM and rebooted - then attempted to burn a CD in iTunes - starts okay, ie checking playlist, burning disc.....initializing, then it completely froze. Was able to eject CD but had to power off as CTRL+ALT+DLTE never responds in these circumstances.

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This may be an Itunes problem.
Maybe try reinstalling/updating?

Already tried this previously but makes no difference. Also still froze when trying to use other burning programmes, ie NERO, Windows Media.

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As has been suggested previously in various posts, lack of memory (definitely), faltering power supply and/or failing optical drive are all possible factors. Failing hard-drive is a possibilty too, as the CD/DVD image is stored in a temporary area on your hard-disk for burning, and is more critical with your insufficient memory. Have you tried with all possible peripherals disconnected? All possible running programs shut-down before attempting to burn? (Disconnect from the internet first). Use CDRWs until you find the cause, unless you need a lot of coasters at home...

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I had the exact same problem and came up with this solution:

Close itunes
Go to Start > Control Panel > Administrative Tools > Services
Look for IMAPI CD-Burning COM Service and open it (double-click it):
> If not started, start it by clicking the Start button
> Select Startup Type as Automatic
> Go to Recovery tab and set first, second and subsequent failures to Restart the Service
> Click Apply and then Ok to close window

Look for iPod Service and open it:
> If not started, start it by clicking the Start button
> Select Startup Type as Automatic
> Click Apply and then Ok to close window

Restart itunes, try burning a cd from a playlist in itunes. There is no guarantee that this will solve your issue, but it is worth a shot, it has worked for me so far.

You can also see my solution posted on itunes forums:
http://discussions.apple.com/thread.jspa?threadID=1445052&tstart=0

This is a reply to:

Hi Everyone

Hope this is the right forum for my problem, if not perhaps you could redirect me?

Whenever I attempt to burn a CD my computer totally freezes, failing to respond to CTRL+ALT+DLT, so I have to turn power off. I'm using iTunes, but have tried Windows Media Player also - same result. I have successfully burnt disks in the past but I never know whether it will be successful or not so I've wasted a lot of CDs.

I don't get any error message - it appears to start by checking playlist then initializing disk and then it freezes. I've checked all sorts of settings on computer (to be honest don't know what they all mean) - so I need idiot speak please!

Have run CD diagnostics - no problems show there.

I'm using AMD Athlon(Tm) XP 2000+, 1.67 GHz 224 MB of RAM, Microsoft Windows XP Home Edition, SP2, Modem: Intel(R)536EP

Hope someone can help, thanks.

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