I am beyond the point of despair now. Let me explain what happened:
Just several hours ago my AVG detected ardamax keylogger. I quarantined this keylogger and rebooted my computer.
Upon start up, my computer no longer works. If I open internet explorer for the internet, I see my homepage. If I try to go to another other site or links, a new window opens up. This new window is just a blank white page with nothing in it and freezes until I ctrl+alt+del. But even then the task manager shows no applications.
Nothing will run, not word documents or any programs (They all respond in the same way by opening up a new blank window and freezing). Basically I’m reduced to waving my mouse on the desktop and clicking on icons which then freeze up on starting the application.
I can’t download any windows updates because explorer won’t work, or any anti virus programs to remove ardamax. Even cds and USBs can’t be opened.
I have tried a system restore, but always end up with ‘this restore was unsuccessful’.
I can’t even start in safemode, when I F8 from reboot, it simply takes me back to normal windows mode.
I have also noticed that the icon for internet explorer is a ‘file unknown’ icon instead of the blue ‘e’ (A minor detail but I thought it prudent to add in).
If anyone can share similar experiences and how they solved it, or any technical advice it would be much appreciated. I have so much college work saved on this computer and I absolutely can’t afford to reformat it and have been reduced to an embarrassing crying wreck.
Please help! I’ve been up all night on my room mate’s laptop trying to solve this problem.
If it helps, I am also using windows XP (sp2)