So I have a brand new hp laptop. I put in a DVD yesterday and it says the region is not supported. It asks me if I want to change the region. This is strange to me because this is a U.S. DVD and the laptop should be set to region 1, right? I figure it hasn't been set yet so I go ahead and let it change the region. I did this with the disc in the drive. (come to think of it, it didn't actually tell me what region it was changing it to, but I assumed 1)
It played my DVD just fine. Then I shut off my computer and when I turn it on the next day it won't even recognize that there is a disk in the drive. Device manager says:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
It's like I don't have a DVD drive anymore. The drivers are up to date and I tried enabling and disabling it. I am cautious of switching the region again but I don't see how that would solve my issue anyway.
I'm panicking here! This is a brand new laptop!
Thanks in advance.