Member Avatar for Mercury-10

did a reinstal about a week ago and all fine running well, did a windows update tonight and asked me to reboot, which I did the sony logo came up but did not go any further I tried f8 getting into safe mode but wouldnt go, tried putting windows disc in athough the bios Knew it was there didnt go any further, I did at one time see a flash that said canot find the file root windows something or other, so I maybe thinking that the computer canot find the operating system, any ideas what I can do?? please

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  • Latest Post Latest Post by Mercury-10

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Member Avatar for HoustonIT

Sounds like the hard drive is failing or has failed. Is it listed correctly in the bios?

Member Avatar for Mercury-10

so.. went into bios and hard drive is listed hds722516vlat201
but also getting missing files
windows/system/config/system
and
windows/root/system32/ntoskrnl/.exe. missing

Member Avatar for HoustonIT

Since the system hangs when booting to a cd, it looks like your best bet is to remove the drive and slave it into another pc. Hopefully you will be able to retreive your data!

Member Avatar for Mercury-10

not worriedabout retreiving date just want to start machine,

Member Avatar for cguan_77

if you have the restore disc..plug it in and boot to your cd drive..i you don't have the restore disc..called up sony..

Member Avatar for Mercury-10

actualy things have now changed it now loads windows but after checking half my emails it dies, then next time crashes quicker, and will not load windows, all very strange,

Member Avatar for Kraai

Try a repair install using the installation cd to boot. That will repair all your system files again, but do note that you may have to re install some third party programs again.

Member Avatar for Mercury-10

have tried this but got the message half way through reinstalling that there is a bad image file or something like that, went out and bought a new hard drive, but exactly the same also tried a differant vertion of windows but will not load, machine kaput?????

Member Avatar for Kraai

If you don't mind loosing previous data, delete all partitions and do a clean install from scratch. But before you do that, have you tried safe mode?

Member Avatar for Mercury-10

have tried a clean instal from scratch but it will not load windows gets halfway through, Safe mode??? havent been able to get into safe mode too late now onlyhalf a programe of windows on now, terminal???

Member Avatar for caperjack

sound like it could be over heating

Member Avatar for cguan_77

Hi, Mercury..I agree with Caperjack...it might be overheating or a faulty processor...try to reseat your processor and put some thermal paste..make sure that your processor fan is free from dust or anything that would prevent its normal operation..but before doing that do simple things first..take out your memory and clean the gold fingers....it might help..just try it out..

Member Avatar for Kraai

Yes I agree with overheating and above poster suggestions.

Member Avatar for Mercury-10

ok thanks all have taken out and cleaned the contacts so offen now and no change, will be giving my PC to my IT mate see if he can sort he thought like the last two post it could be a heat issue so fingers crossed , Im out of my depth now, will keep you posted cheers all

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